Account Manager

Expeditors • Brisbane, CA

5d

About The Position

The Account Manager develops, maintains, and measures Expeditors’ worldwide activity with assigned customers. The role manages all aspects of customer relationships to grow revenue and deliver exceptional service, coordinating locally and globally with Expeditors’ execution teams and customer stakeholders. The Account Manager creates strategic plans aligned with customer and company goals, develops relationships throughout customer organizations, identifies value-added solutions, and monitors customer performance and account health. The position reports to the Customer Retention and Development Manager and has District Sales Executive or Global Sales Executive as peer positions. Local applicants only; travel may be required when necessary.

Requirements

• University degree or equivalent business qualifications.
• Minimum 3 years of Expeditors or industry experience.
• Proven work experience in business development.
• Knowledge of Expeditors’ products and services.
• Knowledge of required Expeditors operating systems.
• Proficiency in MS Office and CRM software.
• Ability to communicate effectively throughout management hierarchies.
• Strong presentation skills.
• Strong analytical skills.
• Proven problem-solving and interpersonal skills.
• Ability to connect with others and demonstrate charisma.
• Strong understanding of software development principles.
• Ability to troubleshoot technical issues independently.
• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder-management skills.

Nice To Haves

• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and Microsoft 365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, large language models, and prompt engineering.
• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience in operations, logistics, finance, or enterprise shared-services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Responsibilities

• Develop, maintain, and measure worldwide activity with assigned customers.
• Manage customer relationships to grow revenue and deliver exceptional customer service, aligning with execution teams locally and globally.
• Create and communicate global strategic business plans aligned with customer and Expeditors goals.
• Develop relationships across all levels and locations of customer organizations.
• Manage the sales pipeline and promote product and geographic diversification to drive revenue growth.
• Build knowledge of customers’ supply chains, industries, financial objectives, and business goals; create network diagrams to support account planning.
• Initiate value-added solutions based on Expeditors’ services and technology.
• Establish systems requirements, such as EDI, to improve customer connectivity and service.
• Support global visibility and collaboration across the Expeditors network, including strategic updates, KPIs, service deliverables, and initiatives.
• Follow the established bid process and engage relevant stakeholders.
• Prepare and deliver customer business reviews focused on supporting customer goals and initiatives.
• Establish and monitor performance standards against agreed KPIs.
• Document customer expectations in SharePoint or customer SOPs and communicate them effectively.
• Identify and escalate at-risk customers.
• Manage yields in line with company expectations, reviewing them in SAS for CAM-GAM accounts or through the BI portal for LAM accounts.
• Keep rates current and communicate them effectively to operations and customers through customer SOPs or SharePoint.
• Ensure customer and account setup in CRM follows CHQ expectations.
• Record meetings, opportunities, and other customer information in CRM, maintaining accurate and consistent data.
• Meet account-management measurement standards and implement corrective measures when applicable.
• Travel when necessary.
• Meet regularly with the CRDM/DM and prepare account reviews, including network diagrams, IISB reviews, customer engagement toolkit slides, revenue summaries, yield-management materials as applicable, time-spent reviews, and product-GEO-value-add diversification reviews.

Benefits

• Paid vacation (first year prorated based on month of hire; then eligible for 15 days)
• 10 holidays
• 2 flexible days
• Paid sick time accrued at 1 hour per 30 hours paid
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical coverage
• Prescription drug coverage
• Dental coverage
• Vision coverage
• Health Savings Account (HSA)
• Life insurance
• Disability insurance
• Paid parental leave (additional eligibility criteria apply)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational assistance and reimbursement
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level