Account Manager

ImageWorks Display•Winston-Salem, NC

27d•Onsite

About The Position

The Account Manager plays a pivotal role in our sales department, responsible for nurturing and expanding relationships with our valued clients. This role involves managing a portfolio of accounts, understanding client needs, and proactively promoting our products and services. The ideal candidate will possess strong interpersonal and client relations skills, a deep understanding of our offerings, and a commitment to delivering exceptional client satisfaction.

Requirements

Bachelor's degree in a related field
A minimum of five years of experience in sales or business development, with a proven track record of success.
Proficiency in using CRM and other relevant software tools.
Strong interpersonal and negotiation skills.
Commitment to maintaining a professional and positive demeanor.
Willingness to travel as needed to meet with clients and attend industry events.

Nice To Haves

Relevant professional certifications are a plus.

Responsibilities

Develop and maintain strong, long-term relationships with assigned clients.
Serve as the primary point of contact for client inquiries, requests, and escalations.
Regularly engage with clients to assess their needs, provide support, and identify opportunities for growth.
Ensure clients receive a high level of service and support to enhance their overall experience.
Identify potential sales opportunities during customer interactions.
Promote and upsell products and services to existing clients.
Generate and maintain leads through outbound calls and emails.
Utilize a consultative sales approach to understand client needs and recommend tailored solutions.
Follow-up on quotations and client interactions to ensure customer satisfaction and improve close rate.
Maintain open and transparent communication with clients to keep them informed of product updates, promotions, and relevant information.
Address client questions, concerns, and issues promptly and professionally.
Ensure clients are aware of the value they receive from our products and services.
Maintain accurate records of client interactions, sales activities, and account information.
Prepare regular reports on account performance and sales progress.
Collaborate with the sales team to share insights and strategies for account management.
Stay informed about industry trends, competitors, and market developments.
Utilize market knowledge to provide clients with insights and recommendations for their business.