Account Manager, Casualty

BP&C•Chicago, IL

9d•Onsite

About The Position

Argo Group has an opportunity for an Account Manager in its casualty line of business. The role supports the underwriting function through customer service, processing underwriting transactions, research, and analysis. It plays a key part in providing service to internal and external partners. The position works onsite five days per week at the Chicago office and may require minimal travel. The Account Manager processes account inquiries, complex endorsement requests, billing changes, and other customer needs within established service standards. The role also supports underwriters with file analysis, policy forms and endorsements, rating, binders, quotes, and other underwriting duties. It works with brokers to obtain information, follow up on subjectivities, address account inquiries, and respond to inspection-report observations that may affect coverage. The position also participates in projects and may attend broker visits when appropriate.

Requirements

High school diploma or equivalent.
Ability to function effectively in a time-sensitive, high-volume environment.
Flexibility and adaptability to changing direction, shifting priorities, and working on multiple tasks simultaneously.
Ability to work autonomously in a fast-paced, production-oriented environment.
Strong oral, written, organizational, analytical, and prioritization skills.
Ability to maintain positive working relationships with agents and brokers.
Professional demeanor and excellent customer service skills.
Proficiency with computer programs, including Word, Excel, and Outlook.
Ability to travel on a minimal basis.

Nice To Haves

College coursework or degree preferred.
General knowledge of commercial insurance strongly preferred.

Responsibilities

Analyze and process account inquiries, complex endorsement requests, billing changes, and other needs within established service standards.
Follow internal guidelines, authority, and procedures to process transactions accurately and meet service and compliance standards.
Conduct underwriting file analysis, including identifying policy forms and endorsements.
Assist underwriters with their duties using available systems and guidelines.
Develop and maintain positive working relationships with underwriters, customers, and business partners.
Set up rating, issue binders, and send quotes on behalf of underwriters.
Work with brokers to obtain underlying information, follow up on subjectivities, and address account inquiries.
Review and analyze inspection reports and follow up with brokers on observations that may affect coverage.
Participate in projects and perform other duties as assigned.
Attend broker visits when appropriate.