Senior Account Manager - Property & Casualty

OneDigital • Knoxville, TN

2d

About The Position

OneDigital is seeking a Senior Property & Casualty Account Manager to serve as a strategic partner to clients and a trusted resource to producers. The role manages complex commercial accounts, provides property and casualty insurance guidance, proactively identifies coverage gaps, and supports retention and growth in a collaborative, client-first environment. The successful candidate brings deep coverage knowledge, takes ownership of their book of business, and follows through for clients and producers.

The position manages the full service and renewal cycle for assigned accounts, including new and renewal business, endorsements, certificates of insurance, policy review, marketing submissions, carrier interactions, and quotation analysis. It also supports claims coordination, cross-selling opportunities, renewal and new-business discussions, and ongoing professional education. The role requires a current Property and Casualty Insurance License and at least five years of commercial P&C account management experience in an agency or brokerage.

Requirements

• At least 5 years of commercial property and casualty account management experience within an agency or brokerage; 7 or more years preferred, including demonstrated experience managing complex middle-market accounts.
• Current Property and Casualty Insurance License.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and Teams.
• Strong respect for confidentiality and exceptional attention to detail.
• Strong time management skills and demonstrated ability to meet deadlines independently.
• Excellent written and oral communication skills.
• Ability to understand, analyze, and articulate insurance coverages, forms, and policies.
• Comfort working directly with clients, producers, and carrier underwriters.
• Proficiency working through property allocations and Statements of Value.
• Familiarity with CRM tools to support account service and team workflow.
• Openness to AI integration in day-to-day workflow.

Nice To Haves

• Associate's or bachelor's degree preferred.
• Experience with commercial accounts in industries such as real estate (multi-family, office, industrial, retail), manufacturing, contractors, and/or transportation; experience across all sectors is not required.
• Seven or more years of commercial P&C account management experience, including demonstrated experience managing complex middle-market accounts.
• Experience with Applied Epic strongly preferred.

Responsibilities

• Build and maintain strong client relationships by providing prompt, accurate, and professional service to retain and strengthen accounts.
• Independently manage the full service and renewal cycle for assigned accounts, including processing new and renewal business, endorsement requests, and certificates of insurance.
• Review policies and endorsements for accuracy and relevance.
• Identify coverage gaps and service opportunities proactively, and keep clients and producers informed throughout the policy lifecycle.
• Respond accurately and professionally to client questions about coverage, exposures, and insurance needs.
• Respond accurately to insurance carrier underwriting questions regarding client accounts.
• Prepare and coordinate marketing submissions, work with underwriters, compare and analyze quotations, and support negotiation of coverage terms and pricing with the producer.
• Assist with claims coordination when applicable.
• Stay current on industry developments, emerging coverages, and carrier appetite changes.
• Follow quality control standards and meet service deadlines.
• Support the producer and help identify cross-selling opportunities within the existing client base.
• Enroll in annual Continuing Education to stay current on insurance industry changes.
• Perform other specific duties and projects as assigned by the Team Manager.
• Contribute ideas and insights during renewal and new-business discussions.

Benefits

• Eligible employees may receive health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses according to company policy.
• Employee perks and discounts.
• Some roles may be eligible for variable compensation, commission, and/or an annual bonus based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree