Account Manager, Casualty

Brookfield Wealth Solutions, Ltd•Chicago, IL

1d•$55,000 - $78,000•Onsite

About The Position

Argo Group is hiring an Account Manager for its casualty line of business. The role supports the underwriting function through customer service, processing underwriting transactions, and conducting data research and analysis. The Account Manager helps deliver service excellence to internal and external partners and works onsite five days per week from the Chicago office. The position analyzes and processes account inquiries, complex endorsement requests, billing changes, and other service needs within established standards. It follows internal guidelines and procedures to process transactions accurately and in compliance with requirements. The role also supports underwriters with file analysis, policy forms and endorsements, rating, binders, and quotes; coordinates with brokers on follow-up information and account inquiries; and reviews inspection reports for observations with potential coverage implications. The Account Manager maintains productive relationships with underwriters, customers, and business partners, may attend broker visits, and participates in projects and other assigned duties. The Chicago base salary range is $55,000 to $78,000, commensurate with experience. The position is eligible for an annual bonus based on company and individual performance. The company offers health, dental, and vision coverage, a 401(k) with company match, paid time off, and professional development opportunities. Applicants must be legally authorized to work in the United States; employment visa sponsorship is not available.

Requirements

High school diploma or equivalent.
Ability to function effectively in a time-sensitive, high-volume environment.
Flexibility and adaptability when direction changes, priorities shift, or multiple tasks must be handled simultaneously.
Ability to work autonomously in a fast-paced, production-oriented environment.
Strong oral, written, organizational, analytical, and prioritization skills.
Ability to maintain positive working relationships with agents and brokers.
Professional demeanor and excellent customer service skills.
Proficiency with computer programs including Word, Excel, and Outlook.
Ability to travel on a minimal basis.

Nice To Haves

College coursework or degree.
General knowledge of commercial insurance.

Responsibilities

Analyze and process account inquiries, complex endorsement requests, billing changes, and other needs within established service standards.
Follow internal guidelines, authority, and procedures to ensure assigned transactions are processed accurately and meet service and compliance standards.
Conduct underwriting file analysis, including identifying policy forms and endorsements.
Assist underwriters with their duties using provided systems and guidelines to support division performance.
Build and maintain positive working relationships with underwriters, customers, and business partners.
Set up rating, issue binders, and send quotes on behalf of underwriters.
Work with brokers to follow up on underlying information and subjectivities and address account inquiries.
Review and analyze inspection reports and follow up with brokers about observations that may affect coverage.
Participate in projects and perform other duties as assigned.
Attend broker visits when appropriate.