Account Manager

George P. Johnson Experience Marketing•Los Angeles, NY

17d•Hybrid

About The Position

GPJ is hiring an Account Manager to join their growing team. This role is hybrid, requiring on-site presence at one of the specified office locations a minimum of 2 days per week. The Account Manager is responsible for ensuring projects meet timelines and budget requirements, maintaining margin levels, and managing service changes. A key aspect of the role involves owning client relationships, building trust with clients, vendors, internal stakeholders, team members, and other departments, while always viewing things through the client lens. The position supports program direction, objectives, and plans, requiring proficiency in company tools (CRM, Deltek, etc.) and processes. The role emphasizes providing high client service and satisfaction, efficiently deploying GPJ methodologies, and negotiating/collaborating effectively with internal staff to drive client success and account profitability. Active engagement with the Account Management Practice is expected. Additionally, there is an opportunity to mentor, manage, lead, and develop members of the account team, supporting their growth.

Requirements

Experience working with Fortune 500 brands desired
Experience working on more than one area of the client program desired
Experience with increasingly complex projects and events
Understands how to effectively oversee overall project timelines
Understands effective budget oversight and troubleshooting for larger budgets, leveraging SMEs as needed
Building their 'influence' -- learning how to convey key messages both to the client and within the GPJ/PWW alliance.
Has clear understanding of PO process; able to oversee reconciliation and client invoicing
Exhibit some understanding of multi-channel marketing (including digitally integrated event and experiential marketing) concepts, terminology, strategies, brand management best practices, and marketplace execution of concepts
May have direct reports
May help mentor / teach others on Account team; may help manage onsite resources
Strong proficiency in Microsoft Office software including PPT, Word, Excel, Outlook.
5-7 years of previous industry / agency experience
2(+) years of client management experience desired
4 Year College Degree; preferred in Marketing/Advertising/Event Management/Business Administration, Hospitality, Communications, or related field
Ability to travel as required
Ability to work irregular hours in addition to normal business hours, to include nights, weekends and holidays as needed

Nice To Haves

Experience working with Fortune 500 brands
Experience working on more than one area of the client program
Previous experience with ERP, Project Management software, or similar tool is preferred
May have direct reports
May help mentor / teach others on Account team; may help manage onsite resources
May help lead for smaller account definition of strategic direction for account/program
May present findings to client

Responsibilities

Making sure that projects within your area of responsibility meet their timelines and budget requirements.
Keeping margin levels in check for the portfolio you've been assigned.
Managing any service changes that may come up.
Maintaining a strong strategic responsibility and owning client relationships.
Building trust and engagement with both your clients and vendors, internal stakeholders, team members, and other departments.
Supporting program direction, objectives, and plans.
Providing a high level of client service and satisfaction, all while ensuring that you consistently and efficiently deploy GPJ methodologies.
Negotiating and collaborating effectively with internal staff.
Actively engaging with the greater Account Management Practice, including bi-monthly calls, and Slack channel discussions.
Mentoring, managing, leading and developing members of the account team.
Supporting the growth and development of your colleagues in this dynamic role.
Driving forward thinking approaches and concepts aligned to and anticipating client’s needs and objectives enabling agency differentiation, identification of new areas for growth and client satisfaction.
Demonstrating concern for satisfying external and/or internal clients aka client obsession.
Focusing always on the end clients, ensuring that response times and service are at the forefront of customer interactions, via technology or human touch points.
Providing superior client service by prioritizing personal interactions (verbal or face-to-face) with our clients on a regular cadence.
Listening as well as advising our clients on given situations to ensure engagement success.
Developing, maintaining and strengthening partnerships with others inside and outside the client organization.
Identifying new stakeholders, managing client expectations, defining new business opportunities and delivering against clients’ needs while skillfully balancing the needs of the client and those of the agency.
Relating well to all kinds of people, up, down, and sideways, inside and outside the organization; building appropriate rapport, constructive and effective relationships; using diplomacy and tact; diffusing even high-tension situations comfortably.
Helping ensure team proactively addresses key project financial metrics, including profitability and margin.
Helping ensure team interprets and proactively addresses impact of changes on project financial metrics.
Overseeing reconciliation and client invoicing.
Actively supporting (or may lead for smaller account) definition of strategic direction for account/program; proactively engaging with team to add strategic and creative contributions.
Leading internal strategic meetings and may present findings to client.