Account Manager

HEICO Corporation•Peachtree City, GA

About The Position

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines. The role establishes and maintains customer relationships, provides prompt service, supports sales and product promotion, and coordinates with internal departments to achieve sales targets. It also involves maintaining customer and contract information, supporting PMA development and approvals, assisting with collections and contract preparation, and participating in training. The position requires customer service and sales experience, the ability to manage multiple tasks, and proficiency with Microsoft Office and Excel data functions. A bachelor's degree in Business, Marketing, or a related field is preferred, with relevant experience or an equivalent combination of education and experience accepted.

Requirements

Previous sales and customer service experience is required.
Bachelor's degree preferred in Business, Marketing, or a related field, with two years of related experience and/or training; alternatively, a minimum of three years of acceptable performance as an Inside Sales Representative or an equivalent combination of education and experience.
Fluency with MS Office, including Word, Excel, and PowerPoint.
Familiarity with reports and ability to manipulate data sets using filters, VLOOKUP, Pivot Tables, and other Excel functions.
Excellent customer service skills.
Ability to manage multiple tasks, prioritize, and work in a team environment.
Attention to detail and ability to perform under pressure.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents, and respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems involving varied concrete variables where limited standardization exists and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the physical demands of the job, including regularly sitting and using hands to finger, handle, or feel; frequently talking or listening; and occasionally standing, walking, reaching, stooping, kneeling, crouching, crawling, and lifting up to 10 pounds.

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field.

Responsibilities

Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
Contact customers to follow up, promote products, review missed sales opportunities, provide quote responses, and emphasize product features based on analysis of customer needs.
Research products, maintain a fundamental understanding of their technical use, provide technical information to customers, and support complex service offerings such as Wenstock, ISA, and Kitting.
Obtain competitive information and intelligence for responsible accounts.
Obtain new PMA development applications and understand Wencor core competencies.
Follow up on new PMA part approvals and promote approved parts to applicable customers.
Maintain customer profiles and customer database information, including Retention, Quote Follow-up, and Salesforce.
Maintain regular contact with the Regional Account Director when senior-level visits are required.
Coordinate with other departments to achieve sales targets.
Participate in training, including new-hire training.
Help with collections as needed.
Review and maintain long-term contract agreements.
Understand contracts and pursue both Purchasing and Development.
Assist in writing contracts and provide input.
Perform additional responsibilities as assigned by management.