Account Manager

True Rx Health Strategists•Washington, IN

10d•Hybrid

About The Position

True Rx Health Strategists is seeking an Account Manager to shape client experiences through client support, benefit-plan coordination, implementation, and business development. The position is flexible and hybrid/remote based on distance from the office: employees within 75 miles work in the office two days per week; those 76–100 miles away work in the office one day per week; and those more than 100 miles away work fully remotely. The posting describes the role as 25% in-office and 75% work from home, subject to the distance-based schedule. The Account Manager responds to client questions and issues by telephone and email, participates in client reviews, open enrollments, and benefit meetings, and develops expertise in the company’s proprietary claims-adjudication software. The role collaborates with clients on plan parameters and the Benefit Plan Design and transition process, finalizes client agreements, and coordinates with data vendors and other external parties during new-client installations. It also supports client recruitment through research and presentations and performs prescription analyses for prospective clients to identify potential savings. Occasional travel may be required. True Rx Health Strategists is a family-owned, pharmacist-led company that provides pharmacy benefit solutions. The company says it supports employee growth through training, mentoring, increasing responsibility, and collaboration with team members, and is an equal opportunity employer.

Requirements

Ability to interface with True Rx Health Strategists clients and owners to provide solutions to problems.
Proficiency in all Microsoft Office products.
Ability to prioritize and maintain strong organizational skills, including under stress.
Adaptability and willingness to take on periodically changing responsibilities.

Responsibilities

Respond to client questions and resolve issues by telephone and email.
Participate in client reviews, open enrollments, and benefit meetings.
Become a subject-matter resource on proprietary claims-adjudication software to support client experience.
Collaborate with clients on plan parameters and the Benefit Plan Design and transition process.
Finalize agreements between True Rx Health Strategists and clients.
Work with data vendors and external third parties during new-client installations.
Support recruitment of new clients through research and presentations.
Analyze prospective clients’ prescription claims to identify potential cost savings.
Travel occasionally as work requires.