Account Manager

OpTalent•London, ON

19d•CA$65,000 - CA$80,000•Hybrid

About The Position

OpTalent is partnering with a leading Canadian HVAC and mechanical services provider to hire a Strategic Account Manager for their London, Ontario region. This is a relationship-driven account management role where you will inherit an established portfolio of commercial customers. The focus is on retention, service agreement growth, and identifying new project opportunities across an existing client base. This is not a cold-calling-heavy role, but there is a strong expectation to proactively uncover expansion opportunities.

Requirements

5–7+ years in Account Management, Customer Success, or consultative B2B sales
Experience with CRM systems and Microsoft Office
Valid driver’s licence

Nice To Haves

Experience in commercial HVAC, mechanical services, facilities management, or building systems (strong asset)
Proven success managing and growing existing accounts and service agreements
Strong communication, relationship-building, and negotiation skills

Responsibilities

Manage and grow an existing portfolio of commercial HVAC service accounts
Own preventative maintenance (PM) agreement renewals and drive customer retention
Identify opportunities for HVAC upgrades, retrofits, repairs, and capital projects
Develop account growth strategies across multi-site and key accounts
Act as the primary point of contact for facility managers, property managers, and building owners
Collaborate with Operations, Service, and Project teams to deliver seamless execution
Ensure accurate CRM tracking of account activity, forecasts, and opportunities
Monitor customer satisfaction and act as escalation point for service issues