Account Manager

CarNow • Tampa, FL

1d

About The Position

The Regional Account Manager supports CarNow’s growth strategy by engaging with dealers and using consultative approaches to strengthen customer loyalty, increase product value, improve retention, and build long-term client relationships. The role proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders.

The Account Manager provides in-person support to a designated portfolio of 75–120 dealer accounts, guiding customers through onboarding, launch, training, account reviews, technical support, and ongoing engagement. The role works with internal sales and implementation teams, documents customer interactions in HubSpot CRM, monitors performance indicators, and supports customer retention and product adoption. Travel within the assigned region is expected for 75% of each month; virtual meetings may be used at times.

Requirements

• Proven track record in automotive sales, focused on digital solutions.
• High school diploma or equivalent.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented approach focused on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Manage a designated book of 75–120 dealer accounts, primarily through in-person account management.
• Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
• Conduct pre-live audits using a HubSpot playbook to confirm account setup and launch readiness.
• Schedule and host launch meetings and training sessions for dealership decision makers and end users, in person or virtually when appropriate.
• Provide refresh training for new dealership personnel when applicable.
• Meet monthly retention goals by supporting customer satisfaction and loyalty.
• Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
• Contact dealers on a 45-day cadence by email, text, or phone to check in and offer support.
• Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews include product metrics, ROI, user engagement, opportunities, and marketing suggestions.
• Make backend configuration updates and provide technical support, ensuring settings are tested and functioning properly.
• Resolve technical requests within the applicable SLA timeline.
• Provide dealers with best practices and product recommendations to maximize ROI and user engagement.
• Test and confirm connectivity with third-party vendors, including inventory, website providers, and integration partners.
• Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Use CarNow CRM (HubSpot) to log and document account communications and changes, including emails, phone calls, Zoom meetings, and text messages.
• Participate in continuing education sessions and complete LMS courses in a timely manner.
• Review KPI dashboards regularly to ensure KPI expectations are met.
• Complete requested special projects related to the assigned book of business.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED