Account Manager

Murj

About The Position

Murj is an enterprise SaaS company that provides cardiac device management software. The Account Manager is the primary point of contact for assigned customer accounts after launch and transition to Murj. This role builds and maintains customer relationships, supports customer satisfaction and retention, drives renewals, and grows revenue through upselling and cross-selling Murj products and services. In collaboration with Sales, the Account Manager facilitates quotes for clinical services, manages contract renewals, and supports account growth. The role requires understanding cardiac device clinic operations and aligning customer needs with Murj’s platform capabilities, while working independently and taking initiative. The Account Manager works with customer stakeholders and internal teams—including Sales, Customer Success, Clinical Services, and Legal—to monitor account health, improve platform use, prepare and present business reviews, and identify retention and growth opportunities. The position also involves documenting customer activity and platform changes in Salesforce and using account data to inform recommendations. During the first 90 days, the Account Manager is expected to learn the Murj platform and its relevance to cardiac device clinics; review assigned accounts, contract details, histories, and usage metrics; build relationships with internal teams and customer contacts; establish communication routines; and begin identifying account risks, improvement opportunities, and potential sales. By Day 90, the Account Manager should have visibility into their book of business, be contributing to renewal and growth conversations and data-driven account planning, and demonstrate ownership of customer outcomes. Travel expectations are 31–50%, including regular meetings, site visits, or events across multiple locations.

Requirements

Strong relationship-building and communication skills, with a customer-focused approach.
Ability to develop and present business reviews to diverse audiences and identify opportunities to upsell products or services.
Ability to collaborate with internal teams to support customer success.
Clinical background in a cardiac device clinic.
Familiarity with remote cardiac monitoring workflows or device data management.
Demonstrated success managing complex, multi-stakeholder accounts.
Strong presentation skills and experience delivering executive-level business reviews.
Proficiency with Salesforce reporting, dashboards, or analytics tools.
Ability to analyze customer data and recommend strategic actions.
Experience in sales, contract negotiation, and renewal management.
Deep understanding of Murj platform capabilities and device clinic operations.
Strong organizational skills and attention to detail.
Proficiency in Salesforce or similar CRM platforms.
Adaptability in a dynamic, evolving role within a cross-functional team.
Bachelor’s degree or equivalent experience.
Ability to work independently, take initiative, and own customer outcomes.
Willingness to travel 31–50%.

Nice To Haves

Master’s degree or equivalent experience.
Physician Assistant or Nurse Practitioner licensure with experience in a Device Clinic.

Responsibilities

Build and maintain relationships with customer stakeholders, including administrative, physician, and device clinic champions.
Adapt account strategies when customer leadership or organizational structures change.
Use customer data and analytics to track goals and recommend strategies for success.
Maintain regular customer communication through check-ins, updates, product launches, and strategic reviews.
Manage relationships with key operators and regularly review their performance on the Murj platform.
Prepare and present business reviews to key decision-makers.
Work with Customer Success after launch and when clinics need to relaunch.
Follow Murj’s renewal process to minimize churn and drive retention.
Partner with Murj Legal on contract renewals and secure price increases.
Identify upsell and cross-sell opportunities based on customer needs, engagement, usage trends, or clinical needs.
Collaborate with stakeholders to increase product adoption and revenue within existing accounts.
Work with Clinical Leadership to identify opportunities to quote clinical services for new and existing customers.
Explain clinical service details and onboarding processes to customers.
Maintain a thorough understanding of Murj’s platform and device clinic operations to position solutions effectively.
Document customer interactions and platform changes accurately in Salesforce.
Track and report key account activities to support data-driven decisions.
Review assigned accounts, histories, contracts, and usage metrics; establish customer communication cadence; and identify account risks, opportunities, and improvement or training needs.