Account Manager

LMSI, LLC dba Lighthouse Lab Services • Charlotte, NC

2d • $22 - $24 • Remote

About The Position

Lighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work.
Our Account Managers serve as the primary relationship owners and first points of contact for an assigned portfolio of clients. They are responsible for delivering a consistent, proactive, and high-quality client experience while serving as the face of Lighthouse Lab Services (LLS) for key clients.
This role may include periodic onsite visits, delivering client presentations, preparing formal reports, and providing day-to-day client support. Account Managers also serve as the primary client-facing coordinators for significant issues, concerns, and escalations, ensuring clear ownership, timelines, communication, and follow-up while engaging the appropriate internal subject matter experts.

Requirements

• Bachelor’s degree preferred, or equivalent professional experience.
• At least 2 years of experience in account management, customer success, healthcare, laboratory services, healthcare consulting, or another client-facing environment preferred.
• Strong written, verbal, and presentation skills with the ability to build trusted relationships with stakeholders at all levels.
• A client-focused mindset with strong attention to detail and a proactive approach to problem-solving and conflict resolution.
• Confidence to ask questions, identify underlying needs, and constructively challenge clients and internal teams when appropriate.
• Ability to manage multiple priorities and projects while maintaining professionalism and composure.
• Strong analytical and critical-thinking skills with the ability to synthesize information and make recommendations that support client satisfaction, retention, and growth.
• Strong organizational skills and sound judgment, with the ability to balance client advocacy with company objectives.

Responsibilities

• Serve as the primary relationship owner and trusted point of contact for an assigned portfolio of clients.
• Build strong relationships with key client stakeholders and develop a deep understanding of their business, operations, and service needs.
• Serve as the primary client-facing coordinator for significant issues, concerns, and escalations, establishing clear ownership, timelines, and follow-up while engaging the appropriate internal subject matter experts.
• Proactively manage client satisfaction and retention by identifying risks, addressing concerns, and coordinating solutions with internal teams.
• Lead client communications during issues or escalations and ensure concerns are resolved effectively.
• Conduct regular client check-ins, business reviews, and occasional onsite visits.
• Identify opportunities to grow existing client relationships through cross-selling and upselling additional Lighthouse Lab Services solutions and services.
• Partner with Sales, Operations, and leadership to support account renewals, expansions, and new service opportunities.
• Maintain accurate client information, account activity, and key business details in company systems.

Benefits

• $22-24 per hour + Quarterly Bonus Plan
• Day 1 Benefits: Medical, dental, and vision coverage
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term Disability
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level