Account Manager

LGC Group

3d • Hybrid

About The Position

The Account Manager will build strong relationships with key internal and external stakeholders and grow the Canadian territory revenue of the Standards business, with a primary focus in the Reference Materials and Analytical Standards product lines. The role involves owning assigned commercial accounts and strategic site-level locations, representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships. The Account Manager will identify and close new opportunities, whether self-generated or from marketing qualified leads, and involve other LGC Standards team members as needed to service customer needs. For strategic accounts, collaboration with the strategic account manager for planning and customer reviews will occur. The role requires using LGC’s sales tools to manage prospects, accounts, opportunities, pipeline, and sales forecasts accurately. A deep understanding of key LGC products and their applications is essential, as is meeting and exceeding assigned sales targets. Active customer engagement through various channels (email, phone, visits) is expected to qualify leads, convert prospects, follow up on quotations, and drive sales, with accurate CRM maintenance. Increasing brand awareness through event participation and serving as a company representative are also key responsibilities.

Requirements

• B.S. in chemistry, physics, biochemistry, biology, or equivalent
• At least 5 years’ experience in selling technical products used in research laboratories
• Prior successful key account management experience dealing with central procurement is preferred
• Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals
• Experience with customer relationship management platforms, such as Sales Force and Desk
• Expertise in Microsoft Office products is a plus
• Outstanding commercial awareness and planning abilities
• Proven track record meeting and exceeding sales targets
• English fluency
• Willing to travel up to 25% within Canada as required

Nice To Haves

• Fluency or proficiency in other languages (French) are a significant advantage

Responsibilities

• Own all assigned Commercial accounts and Strategic site-level locations, representing the entire LGC Standards portfolio across all end-markets to build new and maintain existing account relationships
• Identify and close new opportunities, attained from either prospecting as self generated leads or from marketing as marketing qualified leads
• Involve additional LGC Standard’s team members on an as-needed basis to best service customer needs and to achieve the highest level of customer experience
• Collaborate with the strategic account manager to conduct planning and customer reviews for relevant sites at specific strategic accounts
• Use LGC’s sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevants sales forecasts in an accurate and timely manner
• Develop an in-depth understanding of key LGC products and their applications
• Meet and exceed assigned sales targets for LGC Standards
• Actively engage with customers to qualify leads, convert prospects, follow-up on quotations and drive new sales
• Maintain CRMs with up-to-date customer information
• Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events, and by serving as a company representative during working hours

Benefits

• Competitive compensation
• Comprehensive medical, dental and vision benefits for employees and dependents
• RRSP with matching employer contribution
• Group retirement plan
• PTO and Personal Care Days
• Professional development and extended growth opportunities across the TRC and LGC networks
• Subsidized corporate gym membership with GoodLife Fitness and store and restaurant discounts
• Cheer Program where employees are recognized for outstanding work
• Companywide social events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior