Account Manager

Wisenbaker Builder Services • Jacksonville, FL

4d

About The Position

The Account Manager serves as the primary point of contact between builder partners and Wisenbaker’s internal teams. The role owns customer relationships and works with operations to deliver solutions, resolve problems, maintain clear communication, and align service with partners’ goals and expectations. The Account Manager also supports customer onboarding, monitors account performance and product usage, manages assigned accounts receivable, and identifies opportunities to grow existing accounts.

Wisenbaker is an interior finish solutions provider serving the homebuilding industry, offering flooring, countertops, and cabinets to homebuilders.

Requirements

• High school diploma.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent relationship-building and communication skills.
• Self-motivated, results-driven, and adaptable to change.
• Strong organizational skills and the ability to manage multiple priorities.

Nice To Haves

• Familiarity with Wisenbaker’s product and service offerings.

Responsibilities

• Build and maintain strong relationships with assigned builder accounts.
• Coordinate with internal teams to ensure timely, accurate service delivery.
• Serve as a product and program expert in builder design centers and showrooms.
• Support onboarding of new customers in collaboration with the Sales team.
• Forecast, track, and report key account metrics and product usage.
• Monitor sample inventory and presentation quality in builder spaces.
• Communicate customer feedback and needs to internal and field operations.
• Help resolve and prevent issues to maintain high customer satisfaction.
• Assist with implementing and updating product offering programs.
• Manage accounts receivable for assigned customers.
• Identify growth opportunities within existing customer accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED