Account Manager

Komodo Health

17d • $125,000 - $155,000 • Hybrid

About The Position

At Komodo Health, our mission is to reduce the global burden of disease by leveraging data and our Healthcare Map, the industry's largest view of the U.S. healthcare system. We provide software applications that help clients unlock insights into patient behaviors, treatment patterns, and identify gaps in care. We are a team of ambitious, supportive individuals passionate about our mission and enjoying the journey.

The Account Manager role is responsible for working with customers to ensure renewals of existing business and to grow our footprint by upselling managed services and additional data/products. In the first 12 months, you will focus on increasing customer satisfaction, retention, and renewal rates by providing strategic support and guidance. You will foster collaboration with Customer Success and Sales teams, develop strong relationships with key decision-makers, and ensure regular engagement aligned with customer needs.

Requirements

• 6+ years overall working experience in the biopharma or adjacent health technology industry, with 3+ years in a client-facing role as a consultant or life sciences data/software/service provider.
• Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers.
• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization.
• Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage.
• Impeccable project management skills and the ability to influence without authority.
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction, with comfort in providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership.
• Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives).
• Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel, including an expert ability to “tell the story” with supporting analysis in a clear and effective manner.
• Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making.

Nice To Haves

• Understanding of how consultancies and/or FinServ clients (hedge funds, PE, VC, and other investment management firms) can benefit from Komodo's data within the life science ecosystem.
• Experience interacting with, managing, or building with AI agentic workflows.

Responsibilities

• Provide strategic support and guidance on key deliverables and customer requests for existing business.
• Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals.
• Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented.
• Communicate and evangelize the value delivered and ROI for renewals and existing business.
• Prepare for and lead QBRs.
• Proactively educate stakeholders on new services and product features in coordination with the AVP.
• Ensure organizational support and secure budget for contractual renewal of existing business.
• Engage regularly with buyers / key decision makers for existing business.
• Develop all renewal/expansion collateral.
• Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs.

Benefits

• comprehensive health, dental, and vision insurance
• flexible time off and holidays
• 401(k) with company match
• disability insurance
• life insurance
• leaves of absence in accordance with applicable state and local laws and regulations and company policy
• commissions
• equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed