Account Manager, US

DoiT

1d•Remote

About The Position

The Account Manager will be an integral part of the US Sales team, based remotely in the US, with a preference for candidates in the Midwest or East Coast. DoiT is a global technology company that collaborates with cloud-driven organizations to foster business growth and innovation through cloud utilization. The company combines data, technology, and human expertise to ensure customers operate in a well-architected and scalable manner throughout their journey from planning to production. By delivering DoiT Cloud Intelligence, a unique solution integrating advanced technology with human intelligence, DoiT assists customers in resolving complex multicloud challenges and enhancing efficiency. With extensive multicloud experience, DoiT specializes in areas such as Kubernetes, GenAI, and CloudOps. As an award-winning strategic partner to AWS, Google Cloud, and Microsoft Azure, DoiT serves over 4,000 customers globally.

Requirements

2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
3+ years of experience at a technology company.
Strong verbal/written communication skills.
Strong technical skills that enable productive engagement with technical teams, and the ability to build influential relationships.
Great operational/administration skills, analytical, detail-oriented, and able to "zoom" in/out from the big picture to the minutiae.
A desire to grow within the organization and continuously broaden skill sets.
A great sense of humor and enjoys having fun at work.

Nice To Haves

Experience with AWS, GCP, or other major public clouds
Experience in the FinOps Ecosystem
Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
Additional languages

Responsibilities

Develop a deep understanding of DoiT's business, cloud management platform, support, and services, and how they benefit clients and meet their needs.
Maintain knowledge, context, and ownership of assigned customers, and manage communication with respective vendor teams to demonstrate value and identify potential revenue growth opportunities.
Manage customer-related support escalations to resolution, ensuring the highest level of customer satisfaction.
Negotiate and close long-term commitments with key stakeholders, balancing the needs of the customer, vendor, and company.
Identify new workload opportunities within customers' cloud environments and SaaS solutions.
Establish a regular cadence with the complete portfolio of customers within the book of business, balancing the needs of large strategic customers and fast-growing emerging clients.
Help aggregate customer feedback to ensure DoiT's products and solutions align closely with customer needs and requests.
Provide customer feedback and requests to engineering teams to offer greater market/customer context and help prioritize deliverables within active development cycles.
Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms, and feedback on DoiT support and engagement.
Identify cost optimization opportunities within the customer cloud environment.
Collaborate with Cloud Vendors' Sales Representatives on mutual customers.