Technical Account Manager - US
About The Position
Want to give your cybersecurity career a boost across North America? Join Sekoia.io as a Technical Account Manager US, in our Customer Success team. You’ll be both the trusted technical liaison and the strategic success partner for our customers in the region, driving adoption, value realization, renewals, and growth. Working hand-in-hand with Sales, Support, R&D and Product teams, you’ll support your own portfolio of customers from their onboarding to renewals. You will architect solutions, deliver workshops and actively contribute to upsells and renewals thanks to your expertise. You will help customers derive maximum added value from Sekoia.io’s product and represent their need internally. This is a fully remote position for candidates based anywhere in the United States, in Canada or a similar time zone. Occasional travel across the region may be required.
Requirements
- Engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.
- 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.
- Experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset.
- Proven track record managing renewals, upsells and delivering measurable customer outcomes.
- Excellent analytical skills, comfortable with KPIs, data interpretation and ROI storytelling.
- Strong consulting or project management skills, with the ability to engage C-level executives (CISO, SOC Managers) and technical teams alike.
- Outstanding presentation and workshop-facilitation abilities; you make complex technical concepts accessible.
- Outstanding communication skills in English; other languages (such as Spanish or French) are a plus.
Responsibilities
- Map customers’ security architectures and usage patterns post-sale to identify optimization opportunities.
- Perform regular configuration audits, detect friction points, and recommend technical improvements.
- Measure and monitor service indicators (SLAs, operational KPIs) and drive corrective action plans when needed.
- Serve as primary technical point of contact for major incident investigations, coordinating stakeholders and ensuring transparent communication.
- Onboard customers end-to-end: kick-off workshops, customized training sessions, Q&A clinics.
- Co-pilot adoption workshops and feature demos to maximize platform value and user proficiency.
- Conduct quarterly health checks and executive business reviews, collecting feedback and aligning on success criteria.
- Manage the full renewal cycle, delivering ROI/business impact presentations and negotiating contract extensions.
- Identify and qualify upsell or cross-sell opportunities, partnering with Sales to craft tailored proposals.
- Proactively gather and centralize customer feedback on product features, UX and roadmap priorities.
- Liaise closely with Product, R&D, Support and Infrastructure to ensure rapid resolution of customer requests.
- Advocate for customer needs internally and influence the product roadmap with technical and business insights.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
