Account Manager

INW: Innovations in Nutrition and Wellness • Ogden, UT

4d

About The Position

The Account Manager manages customer relationships and supports customer purchase orders from entry through shipment. The role coordinates material tracking, customer communications, shipping, documentation, product specifications, and changes to established products. It manages 3–10 standard-level customers through quarterly-to-weekly meetings or email correspondence and serves as an advocate for internal and external customers. The position also coordinates with internal departments, assists with rework as needed, and supports accounting in resolving unpaid invoices and collecting costs and fees. The role may involve customer travel, occasional off-hours phone calls, and uncommon off-hours manufacturing support. Work takes place in a normal warehouse and production environment, with exposure to high noise and airborne substances; hearing protection and required personal protective equipment must be used.

Requirements

• 0–2+ years of customer service experience.
• Proficiency with Microsoft Office, including Word and Excel.
• Ability to understand, speak, read, and write English to support customers and perform essential job functions, including presentations, documents, industry regulations, and other communications.
• Ability to communicate respectfully, address conflict professionally, collaborate effectively, and maintain confidentiality.
• Familiarity with and adherence to cGMPs.
• Ability to develop and maintain a team-centered work environment, maintain a positive attitude, and present professionally.
• Ability to add, subtract, multiply, and divide units of measure using whole numbers, common fractions, and decimals.
• Ability to professionally and accurately write, deliver, and prepare emails, letters, memos, presentations, and reports.
• Ability to lift 30 pounds and to sit for long periods, reach, bend, lift, stand, and crouch as needed.
• Ability to perform the job tasks with or without accommodation.
• Ability to manage multiple projects in a goal-driven, fast-paced environment.
• Willingness to accept off-hours phone calls on a company-provided cell phone.
• May be asked to travel to customer locations, trade shows, and events, and to support manufacturing during uncommon off-hours.

Nice To Haves

• BS/BA degree preferred.

Responsibilities

• Demonstrate commitment to Capstone policy deployment and the C.A.R.E. model: Communication, Appreciation, Relationships, and Execution.
• Manage customer purchase orders from entry to shipment, including material tracking and customer communication throughout the process.
• Handle requotes, change orders, packaging specifications, label reviews and changes, miscellaneous charges, customer samples, product specifications, and documentation requests for raw materials and packaging.
• Coordinate shipping between Logistics and customers.
• Arrange, attend, and document customer calls and visits, including open order reports, specification reviews, and issue huddles.
• Attend and support internal meetings and huddles.
• Manage 3–10 standard-level customers through quarterly-to-weekly meetings and/or email correspondence.
• Serve as an advocate for internal and external customers and manage customer relationships.
• Assist with rework processing as needed and coordinate communication between internal departments and customers.
• Support the Accounting department in resolving unpaid invoices and collecting stranded or obsolete material costs and miscellaneous fees.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed