Account Manager - Demand Response
About The Position
The Account Manager serves in a strategic role managing demand response and flexible load management programs across the country. The role partners with customers, contractors, engineering teams, and program staff to achieve contractual goals, increase energy savings acquisition, and ensure successful program execution. The Account Manager acts as a trusted advisor by providing technical expertise, resolving complex customer issues, and identifying opportunities for program growth and improvement. This position is on CLEAResult’s Channel Delivery team, a centralized operations and program support team that promotes seamless program delivery through established best practices and tools, a national program implementation perspective, and cross-functional collaboration.
Requirements
- 4–6 years of experience working in the energy efficiency sector.
- At least 2 years of direct client-facing account management experience.
- Hands-on experience with program implementation and utility operations.
- Strong analytical, reporting, and data management skills.
- Advanced proficiency in Microsoft Excel and Power BI or similar reporting tools.
- Demonstrated experience managing multiple programs and priorities simultaneously.
- Strong communication, presentation, and problem-solving skills.
- Ability to work independently and deliver results with minimal supervision.
- If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
- Must be authorized to work in the country where the position is located without employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Nice To Haves
- 2 or more years of experience in Utility Demand Side Management (DSM), Demand Response (DR), or utility program delivery.
- Experience working with Distributed Energy Resource Management System (DERMS) platforms.
- Strong project management and organizational skills.
Responsibilities
- Bring national perspective and expertise to local program teams to enhance program delivery and drive energy savings and revenue goals across multiple programs with limited oversight.
- Serve as the primary customer contact by building relationships, delivering proposals, providing technical guidance, and resolving issues.
- Oversee program participation, documentation, reporting, and forecasting while ensuring compliance with program requirements.
- Collaborate with engineering and program teams to support technical solutions, analyze requirements, and implement process improvements.
- Conduct in-depth analysis of complex datasets, including time-series and panel data, to identify patterns, trends, and correlations.
- Synthesize complex findings into clear, actionable reports, dashboards, and visualizations for non-technical stakeholders and leadership.
Benefits
- Medical, dental, and vision insurance.
- Company-paid health care concierge service.
- 401(k) with company match.
- Paid vacation, sick, personal, and parental leave.
- Paid volunteer time.
- Employee Recognition Program with points redeemable for gift cards.
- Employee Assistance Program.
- Access to on-demand training courses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
