Account Manager

Odyssey • Lombard, IL

10d • $75,000 - $90,000 • Hybrid

About The Position

The Account Manager maintains operational quality and customer confidence by meeting or exceeding expectations for service, communication, and relationship management. The role oversees customer accounts and is accountable for operational performance, shipment profitability, and developing operational enhancements. It takes responsibility for every aspect of each shipment, from pickup through final delivery.

The position is based in Lombard, Illinois, with an onsite/hybrid work model and a Monday–Friday standard business-hours schedule. Minimal local travel to other Odyssey offices may occasionally be required. The role has no supervisory responsibilities and reports to the Sr. VP, Intermodal. Applicants must be currently authorized to work in the United States; relocation allowance is not offered unless specifically addressed.

Requirements

• High school diploma or GED.
• At least 3 years of transportation experience in a similar role.
• Strong verbal and written interpersonal and communication skills.
• High proficiency with Microsoft Office products, particularly Excel.
• Ability to work in a fast-paced environment.
• Good attention to detail.
• High motivation and ability to multitask and manage time effectively.

Nice To Haves

• College degree.
• Intermodal and/or rail experience.
• Familiarity with transportation operations reporting tools.

Responsibilities

• Serve as the primary point of contact for customer relationship management.
• Understand customers’ business requirements, objectives, and expectations.
• Oversee and coordinate daily shipments to ensure accurate and timely fulfillment.
• Coordinate with internal stakeholders to develop customer and operational standard operating procedures (SOPs).
• Ensure customer expectations are met and exceeded.
• Identify opportunities to expand accounts and cross-sell services across the Odyssey portfolio.
• Optimize transportation costs and routings to lower costs and enhance service.
• Collaborate with commercial leads on new customer and lane onboardings.
• Develop and provide daily, weekly, monthly, and ad hoc reports.
• Direct operational performance, oversee shipment profitability, and develop operational enhancements.
• Take responsibility for shipments from pickup through final delivery.

Benefits

• Choice of medical plans with FSA and HSA options.
• Dental insurance.
• Vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and company holidays.
• Employee Assistance Program.
• Company Health & Wellness Program.
• Discounts with preferred vendors.
• Bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED