Account Manager
About The Position
Navitus Health Solutions is seeking an Account Manager to join their team. The Account Manager will be part of an account team that values client relationships and operational excellence, playing an integral role as the face of the organization to clients daily. This role is responsible for the operational execution of client strategies and plan design, and will serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Account Manager will advise clients and co-workers on plan design considerations and opportunities for improvement.
Requirements
- Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required.
- Knowledge of pharmacy benefits management, insurance or health care industry.
- 3 years of experience in a customer service role.
- Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
Responsibilities
- Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
- Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
- Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates.
- Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented.
- Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.
- Provides clients with system support and collaboration tools.
- Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
- Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
- This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
- Other duties as assigned.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5%
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
