Account Manager
About The Position
The Account Manager is responsible for managing, nurturing, and growing existing wholesale and offline sales accounts. This role focuses on building long-term client relationships, increasing account performance, maximizing customer retention, and identifying opportunities for expansion within existing partnerships. This role is highly relationship-oriented, proactive, organized, and customer-focused, with a strong ability to manage multiple accounts while delivering exceptional service and driving revenue growth. This role plays a critical part in maintaining customer satisfaction, strengthening brand loyalty, and ensuring consistent communication and execution across all assigned accounts.
Requirements
- 2+ years of B2B sales or account management experience
- Excellent communication and relationship-building skills, with strong negotiation and closing abilities
- Highly organized with strong attention to detail; comfortable managing multiple customer accounts simultaneously
- Proficient with Microsoft Office and CRM software; self-motivated and results-driven
- Ability to travel for trade shows and customer visits
- Experience in the professional nail, beauty, or cosmetics industry, ideally with existing relationships with nail distributors, beauty supply stores, or salon owners
- Knowledge of gel polish, acrylic systems, nail tools, and professional nail products, plus experience with wholesale sales strategies
Nice To Haves
- Bachelor's degree in Business, Marketing, or related field (preferred but not required)
- Multilingual (Spanish or Vietnamese)
- Experience with professional nail brands
- Familiarity with Shopify, NetSuite, or wholesale ordering platforms
Responsibilities
- Build and maintain strong long-term relationships with assigned wholesale, distributor, salon, retail, and partner accounts.
- Serve as the primary point of contact for customer communication, account needs, and relationship management.
- Conduct regular check-ins and business reviews with accounts to strengthen partnerships and identify growth opportunities.
- Maintain detailed knowledge of customer goals, purchasing behaviors, and business needs.
- Identify opportunities to increase account revenue through upselling, cross-selling, promotions, education, and strategic product recommendations.
- Monitor account performance and proactively recommend strategies to improve sales growth and customer engagement.
- Drive reorder activity and support customers in maximizing product sell-through and business success.
- Assist in executing launches, promotions, and seasonal initiatives with existing partners.
- Ensure timely follow-up and resolution of customer inquiries, concerns, and requests.
- Coordinate internally with Customer Service, Operations, Marketing, and Education teams to support customer success.
- Maintain accurate CRM records, account notes, forecasts, and communication history.
- Support order management, account onboarding, and ongoing customer education efforts.
- Achieve assigned sales and account growth targets.
- Maintain strong pipeline and account management practices.
- Track customer engagement, retention, reorder activity, and growth opportunities.
- Reinforce professionalism, responsiveness, and relationship excellence across all customer interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
