Account Manager- Enterprise, Growth & Retention (Partner Referred Business)

Rippling•Chicago, IL

75d•$210,000 - $220,000•Hybrid

About The Position

Rippling is seeking a self-driven, growth-minded Account Manager to join its hybrid-remote, US-based Account Management team. The role serves as the primary relationship owner for customers, helping them optimize use of Rippling’s back-office HR products and solutions. Account Managers manage complex customer issues and priorities and lead initiatives to advance adoption, retention, and revenue growth. In the Strategic segment, they own revenue retention and growth for the company’s largest customers. This role focuses on customers in the HR Services channel. It involves consulting on customer needs across HR, IT, Finance, and global workforce management; managing customer lifecycle events; selling additional subscriptions and product upgrades; and coordinating renewals and contracts. The Account Manager partners with a Technical Account Manager and cross-functional teams to develop account plans and support long-term customer success. Compensation is competitive on-target earnings (base salary plus sales commission), benefits, and equity. US-based employees have a 60/40 base-to-variable pay split. Listed OTE is $220,000 per year for Tier 1 office-based employees and $210,000 per year for Tier 2 remote-based employees. Commission is not guaranteed. Final offers may vary based on professional background, experience, and location.

Requirements

At least 4 years of SaaS experience in account management, sales, or quota-carrying customer success.
Track record of consistently meeting and exceeding quota through new product sales and upgrades; license expansion sales are not likely relevant.
Competitive and creative drive to win customers and find ways to get deals done.
Ability to lead sales discovery and demo meetings and manage a structured sales process.
Proven success building and maintaining long-term commercial relationships, including managing multi-year renewals.
Highly effective communication and people skills, including the ability to build trust and work with diverse groups inside and outside the company.
Highly organized, self-motivated, and detail-oriented, with strong follow-through on projects and tasks.
High integrity and enthusiasm for building a company for the long term.

Nice To Haves

PEO or HCM experience.

Responsibilities

Ensure HR Services channel customers realize value and expand across the platform.
Proactively engage customers around lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
Address customer requests and lead initiatives that support adoption, retention, and revenue growth objectives.
Consult with clients to understand HR, IT, Finance, and global workforce management needs using a solutions-based selling approach.
Build relationships with multiple stakeholders through remote meetings and navigate the sales process.
Negotiate and coordinate customer procurement and contract execution.
Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
Develop and demonstrate knowledge of current and new Rippling products by executing customer adoption playbooks and prospecting.
Partner with a Technical Account Manager to devise account plans, long-term goals, and client strategies.
Work with cross-functional teams to ensure customer success and secure long-term commitments.