Account Manager

LandCare•Frederick, MD

14h

About The Position

The Account Manager manages existing client relationships, develops new customers, and pursues networking opportunities within the landscape services industry. Working closely with the Branch Manager, Production Manager, and production teams, this high-impact role builds and maintains meaningful client relationships and helps deliver services that meet customers’ objectives. The role promotes customer satisfaction and retention through responsive communication, problem solving, coordination with production teams, property quality audits, and the preparation of proposals, contracts, recommendations, and estimates. It also involves prospecting and networking to develop new business.

Responsibilities

Understand customers’ individual needs and drive customer satisfaction and retention.
Provide excellent, courteous, constructive service and communication, with a focus on problem solving.
Promote high standards for customer service and safety, as well as LandCare’s culture and core values, in a positive team environment.
Coordinate communication and organizational management between clients and production teams, and work cooperatively to find service-delivery solutions.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates that meet client objectives and are accurately and appropriately priced.
Cultivate and maintain business relationships with existing customers to identify new business opportunities.
Actively prospect for potential clients and pursue new business relationships.
Participate in, organize, and lead networking events to build relationships with potential and existing customers and represent LandCare as an industry leader.