Account Manager

LoopMe • Chicago, IL

4d • $70,000 - $80,000 • Hybrid

About The Position

LoopMe is seeking a client-focused, commercially driven Account Manager to support customer success, retention, and growth across a portfolio of advertisers and agencies. The Account Manager owns client relationships and campaign delivery, advises clients on performance and strategy, and identifies ways to expand the value LoopMe provides. The position reports to a Director, Account Management and works closely with Sales, Campaign Operations, Product, Data Science, and other specialist teams.

Requirements

• 2–3+ years in a client services role within digital advertising.
• Demonstrated success in client retention and account growth.
• Excellent written, verbal, and presentation communication skills.
• Strong attention to detail and an interest in campaign analytics.
• Strong project management skills and ability to manage multiple priorities simultaneously.

Nice To Haves

• Experience managing programmatic revenue, such as at an agency trading desk, DSP, or SSP.
• Familiarity with ad agency organization and workflows.
• Exposure to ad operations and troubleshooting.
• Experience using AI tools such as Claude, Gemini, or ChatGPT.

Responsibilities

• Manage day-to-day relationships across an active account portfolio.
• Own campaign delivery and ensure performance aligns with client objectives.
• Provide clients with strategic insights, campaign analysis, and recommendations.
• Identify and develop upselling and cross-selling opportunities based on campaign results.
• Partner with Sales and Account Leads on retention and account growth initiatives.
• Lead campaign kick-off calls and post-campaign reviews.
• Coordinate campaign project management with Campaign Operations and Creative Services.
• Escalate client needs, including product gaps, supply issues, and third-party partnership requests, to the Director of Account Management.

Benefits

• Hybrid working, with Tuesday through Thursday in the Chicago office.
• Self-managed vacation with no maximum.
• One month of work-from-anywhere.
• Healthcare.
• 401k.
• Summer Fridays: half-day Fridays from Memorial Day through Labor Day.
• LoopMe Gives Back.
• Learning and development support, including internal mobility and bi-annual promotion cycles.
• Employees may be eligible for stock-based compensation based on company and individual performance.
• Role-dependent sales-based incentives and commissions may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed