ACCOUNT MANAGER

ALPHA WARRANTY SERVICES INC•South Jordan, UT

18d•Onsite

About The Position

As the Sales Account Manager, you will fulfill the needs of a fast-growing company by ensuring the retention of our valued Dealerships and Agents by providing exceptional service. We are looking for an experienced professional with the keen ability to engage our clients, respond to their varied inquiries regarding our products and services, as well as probe for additional sales opportunities. This position will support California and our Bilingual customers in Utah. A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities.

Requirements

Minimum of 1 year relevant experience required. (Call Center, Automotive, or Finance and Insurance).
Passion for sales and customer service, with excellent communication skills.
Proven teamwork skills and dedication to getting the job done.
Driven personality and positive attitude.
Ability to handle client escalations professionally and respectfully.

Nice To Haves

Bachelor’s Degree preferred but not required.
Bilingual Spanish / English is also preferred but not required.

Responsibilities

Utilizing various marketing tools, company knowledge base, and Microsoft Dynamics CRM to support accounts and increase production.
Handling challenging situations related to dispute resolution.
Maintaining a comprehensive understanding of our programs, policies, and services, and clearly communicating them to clients.
Navigating and effectively communicating claim details to our clients.
Supporting regional team members to ensure production goals and client needs are met.
Utilizing Microsoft Office 365 software to field customer emails and working on tasks for your assigned agents, Regional Sales Manager, and Sales Manager.
Adhering to service level agreements for response and resolution rates.

Benefits

Fair and competitive compensation with bonus opportunities up to $2,500 per quarter
An exceptionally supportive company culture that places people over profit
Consistent Monday – Friday schedules
Health insurance options with generous company contributions
Dental and Vision coverage
Life and Disability insurance (100% company paid + options for more!)
Competitive 401k match program
Paid Time Off (PTO) and Paid Holidays
Paid Volunteerism Time Off (VTO) to support your community
Legal and Pet insurance options
Free Roadside Assistance for your personal vehicle
Tuition Assistance Program
Ongoing professional training and development
Employee incentive and recognition programs
A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations