Account Manager

Engine • Chicago, IL

4h • Hybrid

About The Position

At Engine, we are transforming business travel into something personalized, rewarding, and simple by building a platform that integrates corporate travel, a powerful charge card, and modern spend management. For too long, managing travel and spend has been overwhelming and fragmented, and Engine aims to change that by providing a seamless, technology-powered experience. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. The company is cash flow positive with rapid growth, offering exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America.

We are looking for a customer-obsessed Account Manager to join the Engine team. In this role, you will serve as a strategic partner for a diverse book of business, navigating various industries and company sizes. Your success will be defined by three core pillars: maintaining and expanding your accounts' Gross Booking Value (GBV), mitigating risk to prevent churn/downsell, and aggressively increasing product attach rates across the Engine suite.

Requirements

• 2+ years of experience in a closing or post-sales growth role.
• A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.
• Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.
• Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.
• Comfortable explaining complex product features and leading live demonstrations for diverse audiences.
• A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.
• Bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.

Nice To Haves

• SaaS experience preferred

Responsibilities

• Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.
• Work in lockstep with your Account Director (AD) counterpart on larger expansion and risk opportunities.
• Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.
• Master the Engine product suite to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.
• Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.
• Conduct high-impact Quarterly Business Reviews (QBRs) and maintain relationships with key stakeholders and C-suite executives.
• Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.
• Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.
• Grow the Net Revenue Retention (NRR) within your assigned book.
• Minimize Gross Revenue Retention (GRR) loss by stopping churn and downsell.
• Increase the number of Engine products used per customer to deepen "stickiness."

Benefits

• Compensation: $110,000 OTE (Base + Variable Pay).
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: This role is a hybrid role out of our Chicago, IL sales office.
• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees