Account Manager, Commercial Insurance - Potential for Hybrid Work

HUB International•Midlothian, VA

5d•$50,000 - $70,000

About The Position

HUB International is hiring an Account Manager for its Commercial Lines team in the Midlothian, Virginia office. The office is a fast-paced, niche-based division that primarily insures dental practices. Coverage includes dental malpractice and professional liability, businessowner policies, workers compensation, cyber liability and data breach coverage, employment practices liability insurance, and other dental management coverages. The Account Manager services assigned small- to middle-market commercial insurance accounts in partnership with a designated Producer. The role also includes account rounding and developing new business as appropriate and in accordance with company practices, policies, and procedures. The position calls for client-focused coverage analysis, relationship management, coordination with insurance carriers, and accurate account documentation. The posting describes potential for hybrid work and flexible work arrangements. HUB offers training, licensing support, ongoing development opportunities, and a range of benefits and programs, subject to employment status, role, location, and eligibility.

Requirements

Two years of commercial lines insurance experience.
Thorough knowledge of commercial lines coverages and markets.
Property and Casualty Insurance license.
High school diploma or equivalent.
Excellent oral and written communication skills.
Superior customer service and problem-solving skills.
Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
Proficiency with virtual technology, including meeting scheduling, video display, and screen sharing.
Ability to work in a team environment.
High attention to detail.
Excellent organizational and interpersonal skills.

Nice To Haves

Associate degree and/or college degree preferred.

Responsibilities

Review and analyze commercial accounts for coverage and limits, and make appropriate recommendations to clients.
Understand clients’ insurance objectives and compare insurance plans to determine their suitability.
Develop and maintain client relationships to ensure service needs are met.
Stay informed about insurance industry changes and other external conditions affecting clients, and make appropriate recommendations independently of manager approval.
Act as a liaison between clients and insurance carriers to resolve service issues; negotiate with underwriters and carriers as needed; troubleshoot claims and billing issues.
Develop new business from existing accounts and assigned leads, and contribute to departmental production goals.
Gather client information and prepare applications for submission to the Marketing Department for new and renewal coverage.
Prepare client proposals based on client needs, rates, and coverages.
Prepare account transactions, including applications, certificates of insurance, invoices, and forms.
Document conversations with clients and carrier representatives and update HUB and agency management systems.
Maintain accurate data in the agency management system.
Handle premium collections as needed.
Conduct business with an understanding of the company’s business and earnings implications.
Perform other responsibilities assigned by the Manager.