Account Manager

UpGuard Inc.•Chicago, IL

1d•$90,000 - $100,000•Remote

About The Position

UpGuard is hiring an Account Manager to focus on revenue retention and expansion within key accounts as the company grows in the cybersecurity sector. The role owns renewals and identifies opportunities to grow revenue across the existing client base. The Account Manager reports to the Head of Account Management and works with cross-functional teams to ensure clients continue to receive value from UpGuard’s Cyber Risk Posture Management platform. Strategic account management, contract negotiation, and understanding clients’ business needs are central to the position.

Requirements

Previous experience as an Account Manager or in a similar commercial role, with a strong record in SaaS renewals and revenue growth.
Solid understanding of cybersecurity, particularly Third-Party Risk Management (TPRM).
Proven ability to negotiate contracts and renewals while balancing client needs and company goals.
Ability to think strategically about account growth, identify expansion opportunities, and mitigate risks.
Proficiency in using data to drive decisions, especially metrics related to renewals and revenue growth.
Ability to work effectively with cross-functional teams.
Curiosity about change and adopting AI tools to enhance work.

Nice To Haves

Experience as an Account Executive or in a similar sales role, with an understanding of the commercial aspects of SaaS renewals.
Deep understanding of the cybersecurity industry, particularly SaaS solutions.
Expertise structuring and negotiating complex contracts, especially in a SaaS environment.
Demonstrated success driving high SaaS renewal rates and identifying revenue expansion opportunities within existing accounts.
Relevant cybersecurity or TPRM certifications.

Responsibilities

Own the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals.
Safeguard existing revenue by proactively identifying and addressing risks.
Collaborate with sales teams to identify upsell and cross-sell opportunities within accounts.
Lead renewal and expansion negotiations, working with legal and finance teams to structure agreements.
Monitor industry trends, the competitive landscape, and client needs to make informed recommendations.
Partner with sales, customer success, and marketing teams on account strategies and client growth.
Track and report renewal rates, upsell success, and account health, using data to inform decisions and strategy.

Benefits

Monthly lifestyle subsidy for financial, physical, and mental well-being.
Work-from-home setup allowance during the first three months.
$1,500 USD annual Learning & Development allowance.
Paid time off plus two additional UpGuardian leave days.
18 weeks of paid parental leave, irrespective of parenting role.
Personal leave, including sick and carer’s leave.
Fully remote working environment; physical offices are available in Sydney and Hobart, with no compulsory attendance.
Top-spec laptops provided to team members.
Paid subscriptions for generative AI tools.
Access to comprehensive health insurance coverage.