Account Manager

Vesuvius•Robinson Township, PA

3d•Onsite

About The Position

This position is responsible for managing and selling all Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Requirements

Good understanding or the ability to quickly acquire an understanding of the Products being supplied.
Good understanding or the ability to quickly acquire an understanding of the Customer’s steelmaking process.
Good understanding or the ability to quickly acquire an understanding of the Customer’s quality processes.
Good understanding or the ability to quickly acquire an understanding of the Vesuvius and customer logistics processes.
Basic mechanical skills to allow for the service of associated refractory application equipment.
Strong business acumen with understanding of sales performance metrics.
Excellent communication skills - written, oral and for presentations.
Ability to problem solve.
Strong reasoning and decision-making skills.
Selling and negotiation skills.
Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint).
Basic Time and Task Management
Ability to recognize and act on continuous improvement opportunities.
Managing multiple issues and projects within a specified timeframe.
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.

Responsibilities

Growing business by building successful, long-term customer relationships.
Managing a portfolio of customer accounts to achieve long-term success.
Developing positive relationships with customers.
Acting as the point of contact and handling customers’ individual needs.
Generating new business using existing and potential customer networks.
Resolving conflicts and providing solutions to customers in a timely manner.
Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting M&T (technical) team to issue technical reports on all completed investigations and/or projects.
Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
Reporting on account status.
Setting and tracking sales account targets, aligning with company objectives.
Monitoring sales metrics (monthly sales results and regular rolling forecasts).
Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
Manage daily service activities such as: Inventory planning and forecasting, Product usage forecast and delivery schedules, Obtaining and processing appropriate information for timely invoicing, Routine data collection and reporting.
May provide preventative and emergency equipment maintenance.
Coordination of customer’s personnel relative to installation and handling of refractory material.
Recognizes and acts on opportunities for continuous improvement in: Refractory performance, Customer’s efficiency, Vesuvius profitability.
Works with technical support teams to implement appropriate emerging technologies.
Manages all project work at customer’s site.