Account Manager

Jack Morton Worldwide • Dayton, NJ

5d • Hybrid

About The Position

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections. We’re looking for a Senior Account Manager (Pharma & Trade Shows) to champion high-profile pharmaceutical and healthcare accounts. This role is perfect for someone who thrives on guiding programs from concept to delivery, building trusted client relationships, and leading cross-functional teams to create outstanding event experiences. If you enjoy turning strategic vision into flawless execution and mentoring team members along the way, this is your next opportunity.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.
• Demonstrated success leading client relationships and delivering measurable results.
• Strong organizational, communication, and problem-solving skills.
• Comfort using Microsoft Office and project management tools.

Nice To Haves

• Experience managing large-scale, multi-location programs.
• Familiarity with digital or hybrid event production.
• Proven success delivering results for pharmaceutical or healthcare clients.
• Previous agency experience with cross-functional team leadership.
• Regulatory understanding supporting pharmaceutical or healthcare clients.

Responsibilities

• Act as the primary liaison for key pharma and healthcare clients, ensuring their goals are fully understood and met.
• Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.
• Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.
• Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.
• Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.
• Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.
• Keep projects on track by monitoring timelines, budgets, and deliverables.
• Serve as the problem-solving point of contact during live events to address challenges quickly and effectively.
• Oversee program budgets and track financial performance to meet targets.
• Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.
• Maintain organized records of client communications, contracts, budgets, and post-event reporting.
• Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.
• Promote a culture of collaboration and accountability across teams.
• Assist in onboarding new team members and strengthening the capabilities of the department.

Benefits

• We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Senior