Account Manager

TransUnion•New York, IN

12d•$52,500 - $87,500•Remote

About The Position

The Account Manager delivers exceptional experiences for TransUnion’s partners and their customers throughout the client lifecycle, from implementation through ongoing account growth and retention. Working closely with clients and internal stakeholders, this role supports revenue growth, long-term relationships, and successful adoption of TransUnion’s identity protection, cyber risk, data breach, and insurance-related solutions. The role reports directly to the Sales Vice President. It is remote and may require occasional in-person attendance at work-related events at management’s discretion.

Requirements

At least 2 years of work experience in client management, project management, or a similar area.
Strong communication, presentation, and relationship-building skills, including the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple priorities, work independently, and navigate ambiguity.
Flexible and adaptable working style, with the ability to collaborate across time zones and travel up to 20% as needed.
Proficiency with Salesforce CRM.
Must be authorized to work in the United States full-time without employer support or sponsorship now or in the future.

Nice To Haves

Experience in the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
Bilingual Spanish language skills.

Responsibilities

Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to promote satisfaction, retention, and contract renewals.
Serve as the primary client contact for implementation projects and manage end-to-end onboarding for small to mid-sized clients, delivering against project timelines and objectives.
Coordinate implementation requirements with internal stakeholders, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
Perform account-management activities, including client reporting, contract administration, quarterly business reviews, process documentation, and preparing client-facing training presentations and implementation guides.
Use CRM and reporting tools to analyze operational performance, identify revenue growth opportunities in existing accounts, support territory expansion, and provide actionable insights to improve client success and business outcomes.

Benefits

Medical, dental, and vision coverage with day-one eligibility, plus supplemental plan options.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Company-paid basic life and AD&D insurance; optional voluntary life and AD&D coverage; short- and long-term disability coverage.
Optional legal plan, pet insurance, and travel accident coverage.
Adoption assistance, fertility planning coverage, caregiver support, and Dependent Care FSA with the possibility of an employer match.
Complimentary Care@Work membership and up to 12 weeks of paid parental leave, with eligibility for a gradual return.
401(k) with employer match.
Employee Stock Purchase Plan (ESPP).
Financial wellness resources and career coaching.
Tuition reimbursement.
Flexible time off for exempt employees or paid time off for nonexempt employees.
Up to 12 paid holidays per year.
Commuter benefits and employee discounts.
Charitable gift matching and paid volunteer time off, plus corporate volunteer events.
24/7 professional therapy, coaching, emotional well-being programs, guided meditation, and resources supporting physical, mental, social, and financial wellness.
The position is eligible for base pay and commission earnings; commission targets are generally 20%–50% of base salary and may vary by position.
Certain positions may also be eligible for long-term incentives and other payments, subject to applicable company guidance and plan documents.