Account Manager

CarNow • Jacksonville, FL

1d

About The Position

The Regional Account Manager plays a pivotal role in CarNow's growth strategy by engaging with dealers and using consultative approaches. The role focuses on customer loyalty, increasing product value, retention, and long-term client relationships. The Account Manager proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success. The position manages a designated book of 75–120 dealer accounts and involves frequent travel within the assigned region.

Requirements

• Proven track record in automotive sales, with a focus on digital solutions.
• High school diploma or equivalent.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented approach and focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provide in-person account management to a designated book of 75–120 dealer accounts.
• Attend onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff.
• Conduct pre-live audits using a HubSpot playbook to confirm account setup and launch readiness.
• Schedule and host in-person launch meetings and training sessions for decision makers and end users, demonstrating the CarNow platform; virtual meetings may be used at times.
• Provide refresher training for new dealer personnel when applicable.
• Achieve monthly retention goals by supporting customer satisfaction and loyalty.
• Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
• Complete dealer touchpoints on a 45-day cadence by email, text, or phone to check in and offer support.
• Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews should cover product metrics, ROI, user engagement, opportunities, and marketing suggestions.
• Make backend configuration updates and provide technical support, ensuring settings are tested and function properly.
• Resolve technical requests within the SLA timeline.
• Provide dealers with best practices and product recommendations to maximize ROI and user engagement.
• Test and confirm connectivity to third-party vendors, including inventory, website providers, and integration partners.
• Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Use CarNow CRM (HubSpot) to log and document account communications and changes, including emails, calls, Zoom meetings, and text messages.
• Participate in continued education sessions and complete LMS courses in a timely manner.
• Review KPI dashboards regularly to ensure KPI expectations are met.
• Address special projects related to the book of business upon request.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED