Account Manager

OpenTable•Las Vegas, NV

4d•Hybrid

About The Position

About the Job We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the Las Vegas metro area. Reporting to the Manager of Account Management, this field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem.

Requirements

3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry.
Residency in the Las Vegas metropolitan area with a valid driver's license and reliable transportation for local field visits.
Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics.
Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals.
Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences.

Nice To Haves

Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency.
Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems.
Experience working effectively in fast-paced, evolving, or unstrutured business environments.

Responsibilities

Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption.
Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows.
Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements.
Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement.
Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting.
Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions.