Account Manager

Rose Paving • Houston, TX

1d • Onsite

About The Position

Rose Paving LLC, a company with a 50-year history, offers a collaborative work environment focused on quality and client satisfaction, providing employees with training programs and opportunities for advancement. The Account Manager plays a vital role in the company's sales operations. This position involves conducting field estimates, submitting proposals for repairs, preparing repair schedules, and nurturing client relationships. The Account Manager reports directly to the Director of Sales and is expected to contribute to the company's overall success by ensuring excellent service and support to clients.

Requirements

• Willingness to travel up to 30% of the week while effectively managing your workload.
• Engage daily with clients, skillfully handling challenging situations and resolving issues promptly.
• Communicate clearly and persuasively, actively seeking customer feedback to enhance our service.
• Balance team and individual responsibilities, fostering a positive team spirit and prioritizing collective success.
• Stay informed about market trends and competition, focusing on cost-saving measures that contribute to our growth.
• Show respect for cultural differences and promote a welcoming, harassment-free environment.
• Maintain consistent attendance and punctuality, ensuring responsibilities are covered when absent, and embrace the opportunity to work long hours when necessary to achieve our goals together.
• Bachelor's degree in business management, or equal experience
• 1-2 years of experience or a recent college graduate with an attention to detail.
• Proven ability to respond effectively to common inquiries and resolve complaints from customers, regulatory agencies, and business community members.
• Experience in presenting information confidently to top management, public groups, and boards of directors.
• Solid grasp of general mathematical concepts to support decision-making and analysis.
• Strong proficiency in spreadsheet software and word processing, enabling efficient data management and documentation.

Responsibilities

• Collaborating with the team to close deals based on submitted estimates and working toward achieving annual sales goals.
• Conducting field measurements to accurately assess the scope of work for repairs.
• Traveling to meet with both current and prospective customers to showcase services and generate new orders.
• Responding promptly to customer inquiries, ensuring they feel valued and supported.
• Accurately entering customer sales data into systems to support operations.
• Investigating and resolving customer challenges, turning issues into opportunities for improvement.
• Serving as a trusted advisor to clients, offering guidance and building strong partnerships.
• Meeting directly with clients to foster professional relationships and enhance their experience.
• Facilitating communication between the sales and operations departments for smooth collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees