Account Manager (Canada)

Informa Group .

2d•Remote

About The Position

Taylor & Francis is seeking an experienced and results-driven Account Executive with an entrepreneurial mindset to manage new and existing customers in the academic, government, and healthcare sectors in Canada. The role involves identifying opportunities, expanding strategic partnerships to maximize revenue, and contributing to the overall revenue and profit objectives of the business division. This is a remote position with expected travel of 30% to 50%. The company fosters human progress through knowledge and encourages diverse ideas and voices, aiming to publish work that meets exacting quality standards. They value open minds, robust debate, and the courage to defend perspectives that stand up to scrutiny. Taylor & Francis is committed to diversity and inclusion, creating a supportive environment where colleagues can learn, develop, and succeed.

Requirements

3-5 years of demonstrated successful account management.
A professional manner; the ability to approach others in a tactful manner while reacting well under pressure.
The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data.
Ability to problem-solve, including identifying and resolving problems in a timely manner; developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics.
A clear oral communicator who can speak clearly and persuasively in positive or negative situations while simultaneously being a strong listener to better clarify.
A team player who can balance both team and individual responsibilities.
A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well.
Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrating knowledge of market and competition.
Fluency in English is required.
Must have the right to reside and work in Canada.

Nice To Haves

Entrepreneurial mindset.
Open access, journals, and eBook understanding.
Selling experience in academic library markets.
French language skills are highly desirable but not mandatory.

Responsibilities

Designing, implementing, and owning a 1-to-3-year sales strategy for eBooks, Journals, and Open Access within the assigned territory.
Achieving and exceeding annual sales targets.
Planning schedules and carrying out regular sales visits to customers to achieve financial targets within the sales region across the product portfolio.
Developing strong professional and industry stakeholder networks with key accounts within the assigned territory.
Cultivating strong, holistic relationships with the customer base, ensuring trading is sustainable, profitable, and delivers a high level of customer satisfaction.
Collecting and disseminating market, competitor, and customer feedback.
Establishing a strategic approach to the short, medium, and long-term business within the territory.
Upholding company trading and terms policy to protect profitability and value of business in territory.
Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory (product specialists, sales support, editorial, marketing).
Conducting key analyses of products, customers, markets, and competitors.
Developing and maintaining knowledge of business and market trends.
Identifying areas of opportunity and offering suggestions and recommendations for improvement.
Regularly updating the company's CRM with relevant customer and opportunity information.