Account Manager

CJ Logistics HR Team•Des Plaines, IL

25d•Hybrid

About The Position

CJ Logistics delivers integrated and multimodal logistics services across air, sea, and land. It provides lead logistics partnership, third-party logistics, and supply chain consulting, with a focus in North America on regulated industries including food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. The company emphasizes social responsibility, sustainability, and the wellbeing of end consumers, customers, and employees. The Account Manager role is primarily focused on account management, client satisfaction and retention, and identifying opportunities for growth. The position serves as the primary contact for assigned accounts, builds customer relationships, resolves service issues, coordinates with internal teams on shipments, and monitors account performance. The role is hybrid, based out of the Des Plaines, Illinois office or a customer site, with on-site presence required four days per week or as otherwise directed. Travel may be up to 10% of the time. The position follows a Monday–Friday schedule, typically 8:00 a.m.–5:00 p.m. CST, though hours may vary by shift assignment and may include evenings, weekends, holidays, or overtime according to business needs. It is eligible for quarterly bonus potential. The role operates in a professional, climate-controlled office environment that is typically quiet to moderate in noise level and uses standard office equipment.

Requirements

At least 2 years of experience in account management, logistics, or a related customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
High attention to detail and organizational skills.
Proficiency with CRM systems and Microsoft Office Suite.
Client-focused approach and commitment to building long-term relationships.
Ability to work independently while collaborating with teams.
Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

Bachelor’s degree in Business, Logistics, or a related field.
Experience in freight brokerage or the logistics industry.
Familiarity with freight operations and transportation management systems (TMS).

Responsibilities

Serve as the primary point of contact for assigned accounts and foster strong relationships and trust.
Ensure customer satisfaction by addressing concerns, resolving issues, and providing exceptional service.
Identify and pursue opportunities to expand services and revenue within existing accounts.
Collaborate with internal teams to support shipment execution, accurate documentation, and timely updates.
Track account performance, analyze trends, and recommend improvements to service and client relationships.
Provide clients with regular shipment-status updates, performance metrics, and relevant insights.
Respond promptly to operational issues, shipment delays, and service disruptions while managing customer expectations.
Inform clients about new services, industry trends, and company updates to support engagement and loyalty.
Maintain accurate account activity, communication, and opportunity records in the company CRM system.
Follow established communication protocols and maintain professional interactions.
Travel to CJ Logistics America locations or customer sites, up to 10% of the time.
Perform other related job duties as assigned or required.