Account Manager

Republic Services•Huntington Beach, CA

1d•Onsite

About The Position

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. This role involves building effective long-term relationships and customer loyalty, developing a thorough knowledge of the Company’s services, lines of business, and pricing structures, and offering additional services as appropriate. The Account Manager will schedule and complete proactive customer calls and visits, capture key information in the Company’s information systems, and perform contractual re-signs on existing customers. They will also respond to cancellation requests in alignment with the established escalation policy, communicate with customers regarding pricing initiatives, and partner with the operations team to address customer service issues. Additionally, this role requires building relationships and increasing Company visibility through participation in various company-sponsored activities and community events.

Requirements

One year experience in a customer-facing role that includes identifying and addressing customer needs.
High School diploma or GED.
Valid driver’s license.
Professional presentation; is confident, assertive and displays a high level of self-esteem.
Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
Good communication skills; is able to effectively communicate to all levels of management, both internally and externally.
Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
Excellent written and verbal presentation skills.
Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks.
Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
Has a service orientation; is actively looking for ways to help people.

Responsibilities

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
Schedules and completes proactive customer calls and visits and captures key information in the Company’s information systems.
Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
Responds to all cancellation requests in alignment with the established escalation policy.
Proactively communicates with or responds to customers in support of Company pricing initiatives.
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Partners with the operations team, when needed, to address customer services issues.
Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
Performs other job-related duties as assigned.