Account Manager

IED WASTE SERVICES OF NORTH AMERICA, LLC • Salt Lake City, UT

4d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also increases penetration within the existing customer base by selling the full suite of Republic Services products. The Account Manager builds long-term customer relationships, supports customer retention and pricing initiatives, and works with internal teams to resolve service issues. The position uses Salesforce daily to schedule and document customer-related activities. The role may also involve representing the Company at sponsored activities, trade shows, chamber of commerce events, and similar events.

Requirements

• At least 1 year of relevant sales experience.
• Valid driver's license.

Nice To Haves

• Waste or transportation industry experience.

Responsibilities

• Maintain and retain existing customers through effective long-term relationships and customer loyalty.
• Develop and maintain knowledge of Company services, lines of business, and pricing structures, and offer additional services to assigned customers as appropriate.
• Perform contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
• Respond to cancellation requests according to the established escalation policy.
• Communicate proactively with customers or respond to them in support of Company pricing initiatives.
• Use Salesforce daily to schedule and document activities, including calls, meetings, and proposals.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress against goals, and key customer relationship status.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and increase Company visibility by participating in Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death and dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed