Account Manager - Analyst

CVS Health•Washington, NV

1d•$43,888 - $102,081

About The Position

The Account Manager serves as the client’s main point of contact and oversees day-to-day pharmacy benefit manager (PBM) operations. The role acts as a liaison between clients and cross-functional internal teams, ensuring client requests are delivered successfully and on time. The Account Manager builds lasting, mutually beneficial relationships with business stakeholders through strong communication and consistently accurate, responsive, reliable, and professional client service. The position manages routine to complex client requests and tracks issues from initiation through resolution, providing regular updates to clients. It requires critical thinking to find practical and creative solutions, engaging appropriate internal or client resources according to the issue’s complexity and progress, and driving resolutions within deadlines while meeting client performance guarantees. Travel of up to 20% may be required, including flights, overnight stays, local travel on short notice, and other travel deemed necessary by the company. This is a full-time role with 40 anticipated weekly hours. The typical pay range is $43,888 to $102,081, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

At least 4 years of experience in a client services-based environment or previous account management experience.
Excellent organizational skills.
Excellent verbal and written interpersonal communication skills.
Strong problem-solving and critical-thinking skills.
Ability to be on camera for meetings and maintain reliable attendance.
Bachelor’s degree or equivalent work experience required.

Nice To Haves

Prior healthcare experience managing insurance, healthcare, or benefit accounts.
Experience with Medicaid, Commercial, and/or Medicare Part D plans.

Responsibilities

Serve as the client’s main point of contact and oversee day-to-day PBM operations.
Liaise between clients and cross-functional internal teams to ensure timely and successful delivery of client requests.
Provide accurate, responsive, reliable, and professional client service and build relationships with business stakeholders.
Track issues and engage internal departments and client resources to resolve them, providing routine updates to clients.
Use critical thinking to identify practical and creative solutions to complex situations.
Engage appropriate internal or client resources based on the complexity and progress of an issue.
Drive issue resolution within deadlines and ensure client performance guarantees are met.
Travel up to 20% when necessary, including flights, overnight stays, and local travel on short notice.