Account Manager - Wright County

Squeaky Clean Services•South Saint Paul, MN

2d•Onsite

About The Position

The Account Manager oversees all cleaning operations within their assigned building(s) in Wright County, MN. They lead, support, and guide their team to ensure Squeaky Services’ standards, policies, and values are consistently met. This role requires strong communication, leadership, and problem-solving skills, with the ability to provide backup coverage when team members are absent. Account Managers play a key role in delivering high-quality, on-time service while maintaining a safe and efficient work environment.

Requirements

Must speak English and Spanish
Janitorial/cleaning industry experience is required
Strong leadership and communication skills
Detail-oriented with high-quality standards
Ability to train, coach, and motivate staff
Knowledge of cleaning processes, chemicals, and safety
Problem-solving ability and professionalism
Reliable, adaptable, and aligned with Squeaky Services’ values
Do not take things personally
Communicate calmly, respectfully, and directly
Address issues with solutions, not emotions
Protect team morale and company culture

Responsibilities

Supervise assigned cleaning team(s) and ensure all daily, weekly, and monthly cleaning tasks are completed according to contract and company standards.
Provide hands-on support and fill in when staff call out, ensuring coverage without compromising service quality.
Train new team members on cleaning processes, safety procedures, handbook expectations, and building-specific needs.
Ensure all employees follow Squeaky Services’ handbook, policies, safety rules, and attendance guidelines.
Serve as the primary contact with account employees to ensure issues are resolved.
Relay information to higher-ups regarding account issues such as too many call-offs or problematic team members.
Attend Management meetings with all Leadership and be prepared with topics to discuss.
Attend a minimum of 3 company events.
Relay feedback regarding facility issues to the President and Operation Manager.
Conduct weekly walkthroughs to check quality, identify improvements, and ensure customer satisfaction.
Use the communication notebook, or direct conversation to update staff on expectations or correct issues and keep in touch via phone.
Keep supply rooms stocked, organized, and clean.
Submit requests for supply needs, equipment repairs, or safety concerns promptly.
Retrieve supplies and chemicals needed at accounts.
Ensure that employees have proper uniforms and are using them properly.
Serve as the main contact for building-level communication.
Respond to notes or concerns from clients and relay important information to the Relationship Manager.
Maintain professional, respectful communication at all times.
Adjust team assignments to ensure proper coverage for call-outs or workload changes.
Approve time off requests.
Communicate attendance concerns or repeated issues to the President and Operation Manager.
Support team members by ensuring clear expectations and fair workload distribution.
Ensure the accuracy of time cards and report instances of hours exceeding the budget.
Ensure employees follow OSHA standards and all safety procedures.
Report all incidents, injuries, and safety concerns immediately.
Confirm that checklists, logs, and required building paperwork are completed accurately.
Ensure all chemicals in use are appropriately labeled.
Ensure employees utilize the appropriate color-coded cloths for cleaning tasks.
Maintain the highest level of professionalism at all times as a leader and representative of Squeaky Services.
Do not participate in gossip, rumors, or drama of any kind.
Do not discuss personal opinions, frustrations, or conflicts with team members, clients, or outside parties.
Address any concern involving another manager directly with that individual or escalate appropriately to the Office Manager or Operations Manager.
Do not speak negatively about any other manager, employee, client, or company decision.
Do not share sensitive, confidential, or internal information with anyone outside of Squeaky Services or with team members who do not need that information to perform their job.
Refrain from creating or spreading drama, engaging in gossip, or sharing confidential information.