Account Manager

Uplight

2d•$75,000 - $90,000•Remote

About The Position

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers. We are seeking an Account Manager to join our team and help us achieve our ambitious goals for our business and the planet.

Requirements

Preferably 3-5 years of experience in Project Management, Account Management or Customer Success, preferably at a SaaS or enterprise software company.
Strong customer orientation and presence in front of senior management.
Expertise developing and maintaining key relationships across an organization, from the senior level and deeper.
Experience working on large, complex IT or similar technology projects requiring attention to detail, planning, and multi-channel communication requirements.
Attention to detail and ability to internalize and communicate a wide array of information.
Experience working across departments and colleague personas to drive cross-functional work streams to completion.
Independent thinker who proactively identifies issues, interdependencies, and solutions
Strong written and oral communication skills.
Preferably SaaS business model experience.
Preferably Energy or utility industry experience.
Passion for energy, its impact on our customers, their customers, and the world.
Values alignment.
Ability to travel 10% of the time
Ideally looking for PST or EST located candidates to support clients in those timezones

Nice To Haves

Management of Demand Response Programs are a plus

Responsibilities

Be the expert in your account’s strategy, business, market, and goals.
In partnership with leadership, define and deliver on account strategy and plan.
Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against contract metrics.
Lead customers toward realizing business value through Uplight’s solutions.
Accountable for churn and customer satisfaction metrics for your customers in alignment with Uplight’s strategy.
Manage customer expectations and scope for contracts, managing scope discussions and changes with customers in alignment with Uplight’s strategy.
Build strong relationships with customers from individual contributor to senior levels.
Manage the customer’s interface with Uplight, appropriately prioritizing and funneling the work to insert into the business in alignment with Uplight’s strategy and plan.
Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our customers.
Participate in improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery for our customers in line with our financial plan.
Specific product knowledge and expertise for the solutions for your customers.