Account Manager
GXO Logistics•Everett, WA
•$67,337 - $84,172
About The Position
The Account Manager is the critical link between GXO and its customers and carriers, supporting day-to-day account relationship activities ranging from tactical to strategic. The role focuses on achieving positive outcomes for GXO and its customers through professional customer relationship management, issue resolution, quality systems support, and process improvement. The position is scheduled for the 1st shift, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- Bachelor’s degree.
- At least 1 year of experience as a commodity buyer.
- Experience with Microsoft Office, including intermediate to advanced Excel skills.
- U.S. citizen status to meet government and federal law program requirements.
Nice To Haves
- Availability to travel.
- Ability to communicate effectively across the organization.
Responsibilities
- Handle relationships with domestic and international customers.
- Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate.
- Research and answer questions, and resolve issues raised by internal or external cross-functional teams.
- Escalate issues in a timely manner to executive leadership and customers when encountering roadblocks.
- Audit QMS documents.
- Participate in managing quality systems and continuously improving processes within the facility.
- Contribute to quarterly business reviews and presentations.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401(k).
- Other benefits for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
