Jr. Account Manager

City Wide Facility Solutions•Macon, VA

2d•Onsite

About The Position

City Wide Facility Solutions is currently seeking a dedicated and results-driven Account Manager to join our team. As a key part of our organization, you will manage client accounts, build strong relationships, and ensure outstanding service delivery to meet and exceed customer expectations. Join City Wide Facility Solutions and contribute to creating outstanding facility management solutions that elevate environments and build lasting relationships.

Requirements

1-3 years of experience in account management, sales, or facility management preferred.
Strong interpersonal and communication skills, both verbal and written.
Detail-oriented with excellent organizational and problem-solving abilities.
Ability to manage multiple client accounts and prioritize tasks effectively.
Proficiency in Microsoft Office applications and CRM systems.
Reliable transportation and valid driver’s license.
High school diploma required; associate or bachelor’s degree preferred.

Responsibilities

Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
Conduct regular quality control inspections and address any issues promptly to maintain service standards.
Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
Utilize CRM software to document client interactions, track service delivery, and manage schedules.
Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
Develop and implement strategies to improve client satisfaction and operational efficiency.