Jr. Key Account Manager - Hardlines & Softlines
About The Position
SGS is seeking a Jr. Key Account Manager to be responsible for account management, project coordination, and service proposals for consumer product clients. This role involves promoting SGS services (testing, inspection, and certification) to existing and new clients to drive deal closure. The position requires cultivating cross-functional partnerships by aligning sales executives, account managers, and technical/operational lab teams to ensure seamless internal and external client support. The role is based in New Jersey and is a hybrid position, combining remote work with in-office collaboration.
Requirements
- Ability to establish effective working and team relationships with internal and external customers, work in a collaborative manner.
- Creative and strategic thinking skills to develop innovative solutions to sell to the client.
- Capable of building trust, value others and communicate effectively.
- Customer focused, high integrity, excellent work ethic.
- Self-managed and responsible to meet targets and goals.
- Strong communication and organizational skills.
- Highly motivated, dependable, and detail oriented.
- Demonstrates ability to acquire new knowledge at a rapid pace.
- Travels up to 30% of time.
- Highly organized to handle fast paced environment.
- Strong people skills to include cross cultural sensitivities.
- Proven analytical and problem-solving abilities.
- University graduate or equivalent educational background, preferred in science, engineering or business fields.
- 2+ years of client service or inside sales experience in a multinational organization.
- Strong written and spoken English skills, other languages are an advantage.
- Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
- Hands-on, open-minded, proactive team player.
- Proficient in Microsoft Office- Word, Excel, PowerPoint and Outlook 365, LinkedIn.
Responsibilities
- Maintain and develop business relationships with existing and potential clients.
- Drive targeted revenue growth within a portfolio of established accounts through strategic selling initiatives.
- Expand existing client portfolio by identifying new business opportunities.
- Drive market research for assigned new product categories and new client outreach.
- Support market research for industry trend and industry association activities.
- Manage projects from internal and external clients for domestic and global executions.
- Issue proposal and negotiate fees, terms and conditions as necessary.
- Facilitate the collection of required client documentation to eliminate bottlenecks and enable efficient execution by the operation and lab teams.
- Serve as the primary point of contact for order concerns and requirements, aligning with operation and lab teams to meet all defined client protocols.
- Escalate and resolve client order issues in strict alignment with client requirements, keeping operation and lab teams fully informed.
- Consistently and accurately provides sales reports and other reports timely as required by management.
- Other duties assigned as necessary in response to business needs.
Benefits
- Medical, dental and vision insurance
- Life insurance
- Employee assistance programs
- 401(k) with company match (immediate vesting upon enrollment)
- Online training courses
- Virtual and classroom development experiences
- Tuition reimbursement program
- Paid-time off
- Family leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
