Account Manager (Bilingual)

FabStation

24d•CA$100,000 - CA$130,000•Remote

About The Position

FabStation is seeking a bilingual Account Manager to build and maintain strong, long-term relationships with clients in the steel fabrication industry. This role is ideal for someone who enjoys working closely with customers, understanding their needs, solving problems, and helping them derive lasting value from a product. You will collaborate with Sales, Product, Onboarding, and Support teams to drive client adoption, retention, renewals, and account growth. The Account Manager will manage a portfolio of existing clients, acting as a key point of contact after onboarding to ensure effective use of the FabStation platform and demonstrable value. The role primarily manages accounts across the Eastern Time Zone and European time zones, with occasional in-person collaboration required despite being a remote position based in Canada.

Requirements

3+ years of experience in account management, customer success, or sales
3+ years of experience managing renewals and expansion opportunities
Proven track record of hitting renewal targets and upsell quota
Strong communication and relationship-building skills
Comfortable speaking with clients regularly over email, phone, and video calls
Ability to manage multiple accounts, priorities, and follow-ups at the same time
Organized, proactive, and detail-oriented
Comfortable learning and explaining software or technology products
Strong problem-solving skills and ability to handle difficult client conversations professionally
Fluent English required
Fluent French required
Manage 75% English speaking accounts, 25% French speaking
Intermediate computer skills; MS 365, HubSpot CRM

Nice To Haves

Experience with HubSpot
Experience delivering client presentations, demos, or business reviews
Experience in construction, steel fabrication, manufacturing, SaaS, or technology
Technology diploma; a solid technical background related to construction is an asset
Spanish language proficiency

Responsibilities

Manage and maintain relationships with assigned client accounts
Act as the main point of contact for client questions, concerns, renewals, and account updates
Monitor client usage, adoption, and overall account health
Identify at-risk accounts and create action plans to improve engagement
Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
Work with clients to understand their goals, challenges, and workflows
Identify opportunities for upsells, additional devices, training, integrations, or expanded usage
Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues
Track client activity, communication, and next steps in HubSpot
Support renewal conversations and help maintain strong retention rates
Gather client feedback and share insights internally to improve the product and customer experience
Obtain an expert-level understanding of our existing products and develop an understanding of our new products
Travel to conferences, trade shows, and customers where required