Bilingual Account Manager, SMB
About The Position
This role focuses on managing a portfolio of Small to Medium Business (SMB) accounts, primarily within the restaurant industry. The Bilingual Account Manager will be responsible for developing a strong understanding of Grubhub's products and services to assist restaurants in attracting new diners, boosting order volume, and delivering excellent service. The position involves regular communication with restaurant partners, addressing their inquiries and concerns, and ensuring their satisfaction. Accurate record-keeping of client interactions and participation in training sessions are also key aspects of the role. The ideal candidate will be proactive, willing to learn, and contribute to team goals in a fast-paced environment.
Requirements
- Must be in Los Angeles, CA.
- Native-level fluency in English is required.
- Candidates fluent in Spanish are strongly preferred.
- Bachelor’s Degree or equivalent years of experience and High School degree/GED required
- 2-4 years of Sales or Account Manager experience.
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
- Ability and desire to do whatever it takes to find solutions for restaurants.
- Strong verbal and written communication skills.
- Confident making outbound dials on the phone.
- Proven track record of success in meeting and exceeding goals.
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.
Nice To Haves
- Experience working with (or selling to) restaurant owners is a major plus.
- Restaurant experience is also a plus.
- Experience with Salesforce.com or similar CRM is a plus.
Responsibilities
- Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
- Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
- Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
- Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
- Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
- Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.
Benefits
- Competitive compensation package with equity
- 401(k)
- Choice of medical, dental, and vision plans
- Company paid short and long term disability coverage
- Paid time off including flexible time off for exempt employees
- Paid vacation for non-exempt employees
- Paid sick leave in compliance with applicable law
- Paid parental leave
- Discounted meals
- Exclusive perks across the Wonder family of brands
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
