Account Manager
About The Position
The Account Manager supports daily sales and administrative activities for the Des Moines and Omaha markets. Working closely with field sales and operations, this role prepares quotes, enters orders, maintains accurate pricing, coordinates customer requests, and keeps sales activity moving efficiently. The Account Manager handles essential back-end sales functions so field sales team members can focus on customer relationships, market activity, and growth. The role calls for an organized, responsive, detail-oriented, and proactive person who can manage competing priorities and follow tasks through completion.
Requirements
- Experience in sales support, account management, customer service, order processing, estimating, or a related role is required.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow tasks through completion.
- Strong written and verbal communication skills.
- Responsive, service-focused approach with customers and internal partners.
- Ability to work independently and collaborate effectively with sales and operations teams.
- Comfort working with pricing, quotes, orders, and detailed customer information.
- Proficiency with Microsoft Office or Microsoft 365.
- Ability to learn and use company quoting, sales, and measurement systems.
- Valid driver's license is required.
- All offers of employment are contingent upon a drug panel and a background check.
Nice To Haves
- Experience in flooring, construction, renovation, multifamily services, or a related industry is helpful but not required.
Responsibilities
- Prepare accurate customer quotes, pricing, proposals, and supporting sales documents.
- Enter and maintain customer orders in company systems.
- Verify order details for accuracy and completeness before processing.
- Provide timely back-end support to field sales team members.
- Partner with sales, operations, and other internal teams to advance customer requests and orders.
- Maintain organized records for customers, pricing, quotes, and orders.
- Track open quotes, orders, and requests, and follow up on outstanding items.
- Promptly communicate updates, questions, and potential issues to appropriate team members.
- Answer routine customer questions and route complex matters to the appropriate sales or operations contact.
- Support consistent service and communication across existing customer accounts.
- Update pricing and confirm approved rates are accurately reflected in quotes and orders.
- Use company systems, including LG, SS, QuoteWerks, and Measure, to support sales and account activity.
- Identify missing information, process gaps, and potential order issues before they cause delays.
- Provide additional sales coordination and administrative support as business needs change.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
