Entry Level Account Manager - Los Angeles, CA

Genesis Global Group • Los Angeles, CA

11d • $22

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. MDL specializes in automated DNA-based molecular analysis, including PCR testing, with a broad infectious disease testing menu and research in gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome.

MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager. The role maintains a large base of existing customers and serves as a liaison between management and customers to address customer issues. The Account Manager grows revenue from existing clients, builds long-term relationships, educates and trains clients, coordinates solutions with the laboratory, and supports client retention efforts with the Senior Sales Executive and Regional Manager.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Must be able to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenues by presenting new test information, up-selling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and client.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.
• Travel within the coverage area and occasionally nationwide.

Benefits

• Competitive salary and uncapped quarterly commission.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Dependent Care Flexible Spending Account.
• Voluntary policies for accident, hospital indemnity, critical illness, and supplemental short-term disability.
• Identity theft protection.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree