Account Manager, Commercial

External•Renton, WA

8d•Hybrid

About The Position

The Partners Group is hiring an experienced commercial insurance professional to join its Commercial Lines team as an Account Manager. The role supports clients and Producers by managing day-to-day service needs, ensuring accurate coverage, and delivering a strong client experience. It combines technical insurance work with relationship management, with particular emphasis on construction and real estate accounts. The Account Manager serves as the primary contact for assigned Commercial Lines clients and manages service requests, renewals, endorsements, certificates, policy documentation, renewal and re-marketing coordination, coverage analysis, and documentation in AMS360. The role also collaborates with Producers and internal teams to market and place business, and participates in client meetings and team discussions. The position is 40 hours per week, Monday through Friday. Renton, Washington, or Boise, Idaho, is preferred, with in-office work and hybrid opportunities; highly qualified fully remote candidates may also be considered, preferably in Pacific or Mountain time zones. Travel is minimal, if any.

Requirements

Active Property & Casualty License.
Minimum 5–7+ years of experience in commercial insurance account management, client service, or related roles; agency-setting experience preferred.
Strong understanding of commercial insurance coverage lines, policies, and service workflows, especially in construction, farm, and/or real estate.
Proficiency in Microsoft Office Suite.
Experience using AMS360 or similar agency management systems.
Ability to navigate complex carrier websites to enter data, locate policy information, and generate documents.
Exceptional written and verbal communication skills.
Proven ability to stay organized and manage multiple priorities with accuracy and professionalism.
High school diploma or equivalent required.

Nice To Haves

Prior contract review experience.
Bachelor’s degree.
Professional insurance designations such as CIC, CPCU, or ARM.
Experience supporting multiple Producers or managing a diverse client portfolio.
Experience with multiple insurance carriers.
A proactive mindset and passion for helping others and collaborating as part of a close-knit team.
Positive, professional, and approachable demeanor, with an interest in fostering a supportive team environment.
Comfort adapting to evolving client needs and maintaining composure under pressure.

Responsibilities

Serve as the main contact for assigned Commercial Lines clients, handle daily service requests, and resolve issues promptly.
Manage account servicing, including renewals, endorsements, certificates, and policy documentation, with accuracy and attention to detail.
Coordinate renewal and re-marketing efforts by preparing submissions, reviewing quotes, comparing coverage, and supporting Producers with proposals and presentations.
Analyze client needs, exposures, and coverage forms to identify gaps and recommend appropriate solutions.
Collaborate with Producers and internal teams to market and place new and renewal business.
Maintain thorough documentation in AMS360.
Participate in client meetings and team discussions to support strong relationships and client retention.